We were invited by friends to visit Cyprus and due to a miscomunication we were booked 2 nights at this hotel. Everything else was sold out during these dates that we will always remember...
The rooms were dirty, the bed linen was torn apart and the room was full of ants.
The pool was so dirty that we were wondering how some parents allowed their small kids to swim in it. Totally disgusting. The toilet looked cleaner than the pool.
The staff was so bored they didn't even try to smile at us.
The breakfast was poorer than anyone can imagine. The quality of it? Sorry, can't tell. Did not have the courage to try it.
At check out when I paid the bill, I had to ask for the receipt and it was obvious they were not happy about it.
I really feel Lucky I left this place the next day with no infections, bed bug bites etc.
Stay away!
Room Tip: If you MUST book a room at this hotel, at least ask for the renovated ones.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 September 2011
Dear Alfralfa,
I would like to take this opportunity to reply to this review!
Regarding Rooms, If we where advised in advance about any problems with your room we would have arranged to fix any issues that you had, if you did not bring any issue to our awareness then how could we help?
Regarding Ants if you had told us from before then we could arrange to terminate them, as ants happen to appear in hot countries more often than in other countries!
Also If the pool was so Dirty then why was Children Playing in it, I am sure the parents know better than you if its safe and clean for there own Children to enter a pool, and Regular Check ups are Done weekly,
Regarding the Receipt, there was confusion because you thought that your friends that invited you to Cyprus had paid, but your friends did not pay, that's why a receipt was not given to you until you paid! after you paid A receipt was given as requested!
I think the staff was always very happy to assist you, they even advised the exact house for the Taxi to go to when you wanted to visit for the wedding of your dear friend getting married!!
Also For Rooms to be renovated it means that our hotel is taking Procedures in Certain Situations and improving all the time, Also I would like to Revert regarding the Breakfast:
you paid 5 Euro per person, and that included:
Juice,
Coffee (Nescafe, Cappuccino)
Tea,
Milk.
Cereals,
3 Jams,
Honey,
Toast,
Fruit,
Boiled eggs,
Waffles,
Ham,
2 types of Cheese,
Salami,
Oats,
Cyprus Olives,
Tomato,
Cucumber,
Water
etc...
So if you took a close look at the Breakfast then you would have seen all this, but I am aware and know which guest you are and I remember that you did not even have Breakfast!
Thank you and its a wonder all the good reviews don't get posted and People like you come for two days and expect to have 5 star facilities and you paid 45 Euro for two persons together, what did you expect my friend!!!!!
Kind Regards,
Manager/Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC