Great central location with nearby public car park facility. Could be a nice hotel and indeed has a good write up from the local Tourist Board (why we stayed there)!. Room on 3rd floor was basic and the €130 per night price well past its comparable limit to other hotels in Europe we stayed in this past month. Top bedding cover definitely well worn and in need of replacement but sheets below were clean.Wall decor in bedroom required a lick of paint/new paper! Sadly there was absolutely no hot water to wash or shower either the evening/night of day 1 or following morning when we stayed. Whilst these things do happen from time to time, it is customary for the hotel management to show some sympathy and deal with the problem appropriately.....dont expect that in this hotel as we did not experience such ! Whilst the poor unempowered receptionist did agree with our point and offered us to stay an extra hour or so once the hot water was fixed on day of check out, the man in charge on a telephone was both rude to his receptionist and only focused on the €130....clearly our standards of cleanliness and expectations of a hotel taking responsibility differ from his ! Apparently the hotel is under new management and will be the Hotel Vauban but today it retains the Casanova name on all literature/signage. The hot water problem should be a 1 off but if you experience any problems our guess is that you will not get what you expected and do get from a quality hotel/chain
- Casanova Hotel Luxembourg City
