Car park difficult to find - you need to find somewhere to park and go to hotel to get directions and key, then 5 minute walk back. On check out you have to walk back to car park and then return to hotel to return key!
Room very small and very warm. Bed not that comfortable.
Location on busy road, noisy. Only few minutes on bus to old town.
Breakfast OK.

The hotel's location is great, practically across from the train/busstation and opposite two of the major streets going into the downtown area.

The staff isn't overly friendly but they do their job well and assist you whenever you have a question or such. Spoken foreign languages include English, Dutch and German.

The room was cleaned and vacuumed very properly and every day there were fresh sheets, pillow cases, enough towels and the shower was very clean too.

Overall like I said a good hotel, although there were some minor downfalls.

First of all; it is true that it is a little warm in the room when you first enter it, since there is no airconditioning system, but this is nothing that can't be overcome if you keep on the fan (also when you leave the room) and keep the windows opened. At night and in the early morning though, if you're not used to busy city's streetnoise, you'll probably have a hard time sleeping if you leave them opened.especially during the weekdays.

Secondly: They're very strict in the breakfastroom. There's a sign telling you you aren't allowed to leave the room with any of the food, be it fruit, bread, an egg or what so ever. They will call you on it when they notice it. It also takes a very long time in the lounge before the dinnersnacks are prepared (we waited almost 45 min. on a not too busy afternoon)

And third; I somewhat expected a four star hotel to help you with your luggage or help with the door if they see you struggle but they don't. They have a room where you can deposit your bags on the day of check out if you want to go downtown, but they only watch as you have to carry them in and out yourself, even taking a few stairs to get to them, which is not that much of a practical enterance to a deposit room.

Decent location,nice big room, comfortable bed, great bathroom...but too many problems overall. There was no parking available and we ended up parking more than two blocks away in a dodgy area. The clerk really didn't care if we could find parking or not..oh well. That night we found that we could easily hear the conversation and laughter in the next room which luckily ended at a reasonable hour. Then in the morning, we arrived at 10:00 for breakfast which supposedly lasted until 11:00 to find very little food left: no meat, cheese, juice, bread. Also, there were no plates, or bowls. The server made no effort to help even when we asked twice. We had coffee and yogurt, and fifteen minutes later more food was put out. Upon check out we paid 13 euros for our dog, so on top of the room price and the parking fee, it wasn't that great a deal. We looked forward to Luxembourg, but the hotel stay put a damper on it, for sure.

OK...the hotel is close to the railway station and presents itself very well. The staff are excellent and helpful. The rooms also appear clean. However, apparently it is a non-smoking hotel. I find this difficult to believe as the halls and our room stunk of cigarettes. They have non-smoking signs up yet ashtrays are provided in the room. Certainly a conflicting message. After one night stay of coughing we left. I am not exaggerating it the slightest that our clean night clothes after one night in their bed smelled of cigarettes...so the duvet / doona was full of it. A more fitting name for this establishment could be The Benson and Hedges or The Philip Morris. I do hope management fix this issue up as it is the only downfall to a very nice hotel.