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DoubleTree by Hilton Luxembourg – reviews, photos

4.0 of 5
12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
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DoubleTree by Hilton Luxembourg
DoubleTree by Hilton Luxembourg
DoubleTree by Hilton Luxembourg
DoubleTree by Hilton Luxembourg
DoubleTree by Hilton Luxembourg
DoubleTree by Hilton Luxembourg
Ranked #16 of 50 hotels in Luxembourg City
3.5 of 5 stars 165 Reviews
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165 reviews from our community

    Trip type
Traveller rating
    30
    69
    42
    18
    6
Date Rating
Luxemburg
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Bit old...”
3 of 5 stars Reviewed 31 January 2012

The hotel enjoys a nice location in the forrest, it's quiet and still you can easy access the center with bus no 5. The rooms need a lot of improvement, bed was too soft and the sheets very uncomfortable, the shower is only like a pipe coming ut of the wall.
The best thing about it is the swimming pool and the sauna.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bluesky0312 about DoubleTree by Hilton Luxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
2 February 2012
Dear Guest,

Thank you for having chosen the DoubleTree by Hilton Luxembourg and for adding your review to Trip Advisor. Your feedback will encourage all our team members to maintain their efforts and improve our quality of service every day.

First of all I am sorry to learn that our product did not meet your expectations. However, I’m pleased to inform you that renovations are currently being planned and should be starting in 2012.

I hope I will have the opportunity to welcome you personally during your next visit to Luxembourg.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
1 review
“Old and Nasty 2 star Hotel with 4 star prices”
2 of 5 stars Reviewed 29 January 2012

This Hotel has very old and nasty rooms. You can't walk bare foot in the room. The bathroom is very old and yacky. The showerhead is a line shooting at you. There is no outlet to hook up you laptop. The internet is so slow and I was charged $66 Euro for three-night usage. The location is far from everything if you planning to walk. Room prices are comparable to 4 star hotels. The only thing this hotel has going for, is their employee. Except for the front desk (they are ok) the rest of the staff are excellent. I recommend they drop the star rating and rates to comparable two star hotel not to trick people booking under DoubleTree name and rating. Then I gurantee people would stop writting negative reviews and the hotel manager doesn't need to reply with nonsense replies.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kingpablo about DoubleTree by Hilton Luxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathias Busch, Manager at DoubleTree by Hilton Luxembourg, responded to this review
1 February 2012
Dear Guest,

I am sorry to learn that our property and the offered accommodation were not up to your expectations as from your review. May I take this opportunity to apologise for any discomfort during your stay with us?
Please let me also thank you for the comments you gave about our staff at the Double Tree by Hilton™ Luxembourg, which I shared with our employees concerned. Your feedback directly to our members of staff will encourage them to maintain their efforts and to try to improve our service quality every day.
Indeed, our hotel requires a redecoration & modernisation. I am, therefore, pleased to inform you that room and bathroom renovations are currently under study prospecting the start of the renovations March/April 2012. The low amount of sockets has been discussed with our Project Manager and we agree, in this time efficient communication more sockets are necessary, this has been taken in consideration in our renovation plan.

Dear Guest, may I thank you again for your objective comments and I´m looking forward to meet you in person on your next stay with us, which would allow me to show you are 2 recently updated rooms to give you an impression of the room comfort after our refurbishment. I hope this finds you well. If you have any further questions, please do not hesitate to contact me.

Yours sincerely,
Mathias Busch
General Manager
Mathias.Busch@doubletree-luxembourg.com
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new york, NY
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Outdated but pleasant”
3 of 5 stars Reviewed 23 December 2011

Ok, the place is kinda outdated and a little bit out of the way from the main area of town, but overall it was a nice stay. Some Pros: Great 24 hour room service, the food was delicious. Pretty views, friendly and professional staff.

Cons: The bed, sheets and pillow was very, very uncomfortable. We were given a room on the 13th floor with a panoramic view of the area, it was a nice touch, but the 13th floor was a smoking floor...yuck. Can't walk to this hotel, no transportation close by, but can easily access by car.

Overall, Luxembourg was an amazing town and this hotel was just ok.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sonnybella about DoubleTree by Hilton Luxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
25 January 2012
Dear Traveller,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg.

Please let me also thank you for the very positive comments you gave about our hotel and the offered services; which I shared with all concerned.

Furthermore, a few meters away from the hotel, there is a public bus (N°5) running every 20min that serves the city centre and the train station.

I would also like to apologize for having assigned you a smoking room upon your last stay. Please specify your preferences upon your next reservation and we’ll do our outmost to satisfy and make your stay comfortable.

I hope to have the pleasure of welcoming you personally again at the DoubleTree by Hilton Luxembourg in the near future and I remain,

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Overpriced for what you get”
3 of 5 stars Reviewed 22 December 2011

Stayed here on business couple of times during the last 2 years. This stay it had been downgraded by the chain from Hilton to double tree by Hilton, while our corporate rate remained the same.
The location is nice, in the forest , couple of kilometers to the city centre, good if you have a car.
The building is about 25 years old, probably at one time it was built as an intercontinental, as the logo is still visible in the bathroom decoration. The bathroom is old. The furniture in the room is old. This time when I was there they were upgrading the tv to a flat screen. Unfortunately in an age where all of us have several electronic gadgets, laptops, mobiles, etc, there is only one electrical plug available in the room.
The personnel was friendly but as I did not find my Hilton club card, they claimed their system was a new one, and had not my info transferred from the old system, so they could not identify my membership number, so they could credit points earned with the stay .
Probably next time in Luxembourg we will stay at another place that is better but cheaper.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask 69ozzy about DoubleTree by Hilton Luxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
25 January 2012
Dear Traveller,

Thank you for adding your review to Trip Advisor.

Your feedback is extremely important to us to ensure we continuously maintain the quality of our service.

Indeed, our hotel requires a redecoration & modernisation. I am, therefore, pleased to inform you that room and bathroom renovations are currently under study.

Thank you once again for having taken the time to add your review, and I look forward to welcoming you again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, CA
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
54 helpful votes 54 helpful votes
“Height of Luxury for 1963”
1 of 5 stars Reviewed 18 December 2011

And that was the last time they apparently replaced the linens, carpets and the furniture. This hotel is located in the middle of nowhere. You have to drive outside of the actual city area navigating through a maze to find the hotel and then once you're there, you feel trapped because it's so far from everything and you're scared you won't be able to find it again, especially in the dark, if you leave. The staff was polite and tried to keep the room clean but everything was just so old and in bad condition that it didn't feel clean at all. The bathroom actually had a swirly gold glitter countertops and the carpets had cigarette burns on it. The hotel reminded me of an eastern block communist apartment building. The breakfast in the hotel was substantial and the wait staff was young and helpful but clearly very busy.

Stayed February 2011, travelled as a couple
Was this review helpful? Yes
Ask BruinGirl21478 about DoubleTree by Hilton Luxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
25 January 2012
Dear Traveller,

Thank you for adding your review to Trip Advisor.

Your feedback is extremely important to us to ensure we continuously maintain the quality of our service.

Indeed, our hotel requires a redecoration & modernisation. I am, therefore, pleased to inform you that room and bathroom renovations are currently under study.

Thank you once again for having taken the time to add your review, and I look forward to welcoming you again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree by Hilton Luxembourg

  • Hilton International Luxembourg City
  • Hilton Luxembourg City
  • Luxembourg City Hilton
Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Price range (per night):* INR5,517 - 11,815

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