I have booked a nonsmoking double bedded room for one night. Before arrival I asked via email for a quiet situated nonsmoking room, because of an anniversary. I got a fast reply. We checked in a bit early, so our room wasn`t ready.We talked again about an nonsmoking room. So we did a walk in the surrounding and came back at the right time. We got room no 118. As we entered, we smelled immediately that this is a smoking room. As it`s summertime...wthout aircondition, we did not want to stay in a smoking room, although we asked several times for. I went down, she told me that I would have to wait again for another room. She was friendly all the time, spoke also German and English. She searched and finally found another room. She gave me the keys for room 215. Instead of the first, it was a room with streetview instead of parcview and was real smaller. It isn`t a quiet street. There passes several busses and ot was very noisy. We had to sleep with opened window, because there was no aircondition! It wasn`t possibile to close the window. As I turned back down to receütion, there was another woman. I told her about my problem and also that I will celebrate my birthday with my husband in Luxembourg. We would stay only one night and it wouldn`t be possibile to sleep in such a room with open windows. She wanted to have a look if there would be any cancellation again for that night. We stayed in that room. A standard nonsmoking room, small bed about 1.20meter... I woke up several times at night because of much traffic outside or I felt hot. In the morning I had a shower.....I had to wait about minutes for warm water!!! Finally I had a freshing cold shower because the shower was very hot or freezing cold! We went to breakfast. We had a very nice table outside with parcview and friendly staff! Breakfast is not real different as we now as German, but OK for a city-Hotel. Downstairs is a Fitness-studio and solarium as well as a free Internetpoint.
At checking out we were asked about our stay. My husband didn`t wanted to say something but we had such a bad stay/night that I didn`t wanted to go without saying anything regarding the very good reviews on this page I read befor and therefore I had decided to book this Hotel.
I told her about our uncomfortable stay. She said "mmmhh" and gave us the receipt! We have stored our luggage for the day and left the Hotel.
I was quite shocked, that she reacted as I did not have said anything bad!!!
There are some points I want to hold as positive...there is a coffemaker in the lobby for free and a bus station directly at the Hotel. So it`s very good reachable. You can also walk to the city.
Regarding that I have left also a short review in the "smiley-box" at the reception, I hope for some reply from the Hotelmanagement.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC