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Excelsior Grand Hotel – reviews, photos

5.0 of 5
Great Siege Road, Valletta, Island of Malta FRN1810, Malta
Hotel amenities
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5*Malta Holidays from 71€
Excelsior Grand Hotel
Ranked #2 of 9 hotels in Valletta
4.0 of 5 stars 881 Reviews
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881 reviews from our community

What travellers say about this hotel
  • Very good(42)
  • Sea view(35)
  • Pool area(24)
  • Room service(22)
  • Breakfast buffet(20)
  • Friendly and helpful(15)
  • Outdoor pool(15)
  • Great location(12)
  • First nights(12)
  • City gates(8)
Traveller rating
    485
    254
    86
    40
    16
Only show reviews for Family (95) | Couples (340) | Business (96)
Date Rating
The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed 9 February 2012
4
people found this review helpful

I have been to Malta several times over the years. This was the best hotel so far. Good room (702, sea side) , nice oriental style, good service and restaurant. Nice oriental athmosphere. Only the coffee at breakfast was not fit for consumption, so I had tea. Due to time of the year I had no chance to visit pool, etc.
For a price of 95 Euro including breakfast it was a great deal

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Richard4570 about Excelsior Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review
11 February 2012
Dear Richard

We thank you for sharing your experience at the Grand Hotel Excelsior. Such reviews are important to all of our team members as they strive to continuously improve the overall guest experience.

We look forward to welcome you again at the Grand Hotel Excelsior possibly for a relaxing break with family or friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Good location, large rooms, needs to sharpen itself.”
3 of 5 stars Reviewed 8 February 2012
4
people found this review helpful

Standards at five star hotels are by definition nigher than elsewhere. Everything has to be right. So how did this hotel rate?
A cold January, single night stay is perhaps not long enough for a view. But some comments.

Room: partial sea view meant the balcony looked directly,, about 10 metres.. onto the impressive fortress walls and at 90degrees gave a view of the sea, looking along the balconies of the remaining rooms on the floor. Room was indeed large, one of the largest hotel rooms I've been in. Decor was faded 1970s dark brown wood, carpet needs replacing, several deep stains. Bathroom large as well, good complimentaries but like the room really is in need of a renovation to bring it to 2010s standards and look.
Bed was very large.. two singles together. Firm and warm.

Overly fussy desk with lots of hotel things leaving little space.
Internet: it is now essential! At reception desk informed that free wi-fi was OK in the public areas but couldn't be sure in rooms. Otherwise would need to pay for wired access. Luckily wi-fi worked in my room but this should be automatic in 5 star hotels now. (and indeed in all!!).

Breakfast was adequate but not really 5 star standard. To be generous it was out of season in a very empty hotel.
The gym etc looked really good but didn't use. Prices seemed steep. pool area again looked Ok in the cold but didn't use it! Didn't ask if it was heated, which a five star hotel should provide out of season.

One problem: there was a party or reception in the dining room on my floor. As it finished several of the party goers were rather noisy in the corridor.

Hotel location is next to the old town but up a very steep hill. There are courtesy cars at some times but not for those not wanting a steep climb.

Reception staff were helpful, stuck I thought in the rules (wi-fi) and watch out: you will be charged EUR5 if you leave with your room card.
Overall: probably trading on its location, lack of competition in the old town. Could do with a major refit to sharpen itself up to project a more contemporary feel for Valetta.

Room Tip: The reception entrance appears on the ground floor as you arrive but in fact is on the sixth floor..
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask KontikiLondoner about Excelsior Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empuriabrava, Spain
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Great hotel”
5 of 5 stars Reviewed 5 February 2012

A great hotel in a superb location. Superb views over Valletta harbour. Well appointed rooms, excellent restaurant and good Gym! Recommended.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask desertdog3 about Excelsior Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review
11 February 2012
We thank you for sharing your experience at the Grand Hotel Excelsior and look forward to welcome you again in the very near future.
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UK
Senior Contributor
23 reviews 23 reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“Super location”
5 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

The location close to the centre but near the water is great, It ook me 10 minutes to walk into the middle of Valetta. My room was on the 5th floor, 502 and faced the sea with a lovely balcony. The restaurant was good, food was excellent and service was good. I went for a treatment in the spa and the staff were very welcoming and professional. The sauna and steam room are small and I was glad that there was only me there.
My room had tea and coffee making facilities and the cosmetics were good. The bed was superb, really comfortable and the room was dark so I slept really well. I will definitely stay again.

Room Tip: Try and get one that faces the sea otherwise you will be overlooking the pool and it is less provate...
See more room tips
  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask happygirl20 about Excelsior Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review
11 February 2012
We thank you for your review and appreciate your time to share your experience with other Trip Advisor users. We note with great pleasure your comments vis-a-vis the service delivered by our staff. Such comments motivate our staff to work harder in their mission to exceed our guests' expectations and Live the Grand Life when staying at the Grand Hotel Excelsior.
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Yorkshire Dales National Park, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Made Malta Amazing!”
5 of 5 stars Reviewed 30 January 2012
4
people found this review helpful

We went to The Grand Hotel Excelsior in August, a private taxi picked us up from the airport with a very friendly driver. We were slightly shocked on arrival as we were asked to leave a large deposit for charges such as meals, room service so on... in case we used the services the money wasn't deducted.

Our room was very spacious and well air conditioned we had a fridge stocked with water daily, and a large TV with a few English channels. A great easy use safe. Turn down service was done every night. Our balcony overlooked the service entrance but we could still see the old town, water and firework displays on a night! We had a large clean bathroom with shower/bath stocked with plenty of toiletries.

Breakfast was amazing a large buffet full of fresh fruits, cereals or cooked breakfast something for everyone, my favourite was the banana bread.

The pool and beach area was great always somewhere to sit near the pool. Immaculately clean, Tiki bar staff always around the pool for snacks and drinks. We personally preferred the indoor pool as it was out of the sun and very quiet. The gym was well equipped so much so that the Maltese national football team were using it.


The best place to buy water is up in Valletta by the fountain a short 'uphill walk' we found it was cheapest to buy big bottles.

We booked our holiday with Thomsons and a helpful representative gave us lots of info about day trips. We opted for the Comino blue lagoon boat trip. We are a young couple yet we were very disappointed as we weren’t expecting it to be a massive rave with music booming and no where to sit accept from jagged rock, we wish we had opted fro the Gozo trip. It was a beautiful place ruined by tourism perhaps better in non peak months.

We would highly recommend this hotel to anyone visiting Malta. Valleta is a magical place especially at night, very romantic with amazing views and fireworks every night during religious festivals.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jenny A about Excelsior Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review
11 February 2012
Dear Jenny

On behalf of the Grand Hotel Excelsior we sincerely thank you for such a wonderful review whilst giving some great tips to prospective travellers. We look forward to welcome you again at the Grand Hotel Excelsior and will make sure that your stay will be more magical than the first.
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Additional Information about Excelsior Grand Hotel

  • Excelsior Grand Valletta
  • Hotel Excelsior Grand
Address: Great Siege Road, Valletta, Island of Malta FRN1810, Malta
Price range (per night):* INR5,183 - 11,090

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