Holiday inn Tampere
I was at the Holiday Inn for three or 4 nights
The positive , reception staff were very helpful and willing to assist
Breakfast was good and included in the room rate
The room was basic, very basic in my view , it had all you need, however by holiday inn standards it was far below, the normal
The hotel was close to the city 10 mins and working out the bus was simple
The housekeeping really let the team down
Coffee and teas not replaced , poor cleaning the worst in all my travels, 5 minutes in and out max
I did ask for another towel and I was very concerned I had broken some law, the person went off to ask permission and then very unwillingly provided it to me.
It seem like the house keeping is out sourced to some company
I also felt that the owners are making great profits, by not providing enough staff and the front desk or in general.
The hotel was very busy trading on a good brand and ok location.
This hotel was not of a holiday inn standard
I do hope to get a reply to this post from the hotel!
I suggest you may get better value at another location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 December 2011
Thank you for taking the time to share a detailed review of your visit to our hotel. On behalf of the Holiday Inn Tampere I apologize for not giving you the high standard of hospitality which is the general norm of our hotel. The problem you had with housekeeping will be addressed with our housekeeping team to improve the consistency of the service.
Your feedback is very important to us as this assists us in continually improving the services. Thank you for your positive feedback of reception and breakfast.
Timo Vehmas
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC