Have been staying at this property since it opened. The hotel is just now gaining some "soul", but it could be improved.
Agree with other review comments:
- Executive Room is a better choice accommodation,
- FinnAir bus departs and arrives in plaza across from hotel,
- Central location to train station and metro is important for travelers,
- Not stupendous but very good property within Holiday Inn hotel chain,
- Amazingly quiet rooms, considering is sitting above regional and long distance train tracks,
- Close to shopping at Sokos and Stockmann, as well as Forum and Kamppi centers,
- Kitchen is nothing to reroute your travel plans for.
I have found the hotel staff unusually friendly and helpful. However, sometimes the restaurant and bar staff are less than hospitable. The bar tends to have hours that seem to want to prevent a guy from having an evening beverage.
There is a lack of a sun-facing patio, which is important for spring/summer guests. But there is the sports bar with "terrasi" aroudn the corner and train station plaza has a couple of bar terraces setup in the warmer months.
For me, the sauna is also an important feature of a Helsinki hotel. I have had problems with the hotel staff on upkeep of the mens' sauna. Some idiot got the hotel to paint over the window in the sauna! The sand timer and thermometer in the sauna cabinet are broken. The sauna controller seems to shut off the sauna stove earlier than 22.00 scheduled end of evening sauna. There are never enough towels in the sauna because too many "foreigners" use them in sauna to sit on rather than provided stack of paper sauna towels. HOPE THE HOTEL STAFF READS THESE REVIEWS!
Room Tip: 1. Room 209 is regular room with sauna in the ensuite bathroom!
2. Ask for room with shower or you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 December 2011
Thank you for your review and detailed comments. I am happy that the Holiday Inn Helsinki City Centre hotel has been your home away home such a long time. As a real frequent traveler of our hotel you have a great opportunity to evaluate our service and products. Many thanks for your comments and compliments. We will always appreciate feedback and want to use them to get our service and products better. Nice to notice that you are also a fan of sauna, which is very important matter to all Finns. The sauna in our hotel has a special always-ready-to-use stove, being then more ecological and energy saving. This may not be very familiar to all of our guests, so we will look for a way of giving more information about this to our sauna visitors. Thank you and welcome back soon again.
Your sincerely, Timo Vehmas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC