We were treated quite nicely after we complained about the state of the room. It's from the early 80's as explained to us by their manager who apologized refusely and upgraded us because there were so many problems with our first room: noisy, stains on carpet, holes in sheets, hairs all over the place. Everything is quite shabby but at the same time, the price was very low.
Breakfast is an absolute horror. Who has watered down coffee or even freeze dried coffee to serve. The ham and other things were cut in half, probably to save costs. We were so disappointed. Albeit the management did try to make things right.
I can't wait to go back when they do a complete renovation in 2013 though (and if they change their breakfast) because it's in a great location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 March 2012
Dear Guests,
Thank you for your feeback!
We appreciate your comments about our hotel and the breakfast which have been forwarded to the appropriate departments. I am glad that most of your concerns were, however, addressed during your stay. The hotel was built in the 1980’s and despite some renovations having been done we are now looking forward to a more extensive renovation to bring the hotel up to more modern standards.
Thank you for staying with us and we do hope you will keep us in mind when you book another stay in Helsinki!
Kind regards,
Daniela Öhman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC