My experience in many Finnish hotels has been that the customers are somehow a nuisance to the staff. Personally I also often prefer fast and efficient service not intruding into my personal space. However, while stayin at Holday Inn Messukeskus, I got the feeling that the personnel are there really for the customers' comfort. We had a problem and needed to change the room. There was no reluctance from the receptionist to do the adjustments although the hotel was totally fully booked. Breakfast is very good. Bathroom could be a little bit larger.
- Helsinki Holiday Inn
