The Haven is very good in every way. A good location – slightly away from other business-speciific chain hotels and a snowball’s throw from the restaurants and bars of the Esplanade area. Public transport (tram stop and ferries) is very close. Check in was very efficient - was offered a complimentary room upgrade on arrival. All staff were very friendly and efficient. The ‘Style’ room was very nicely decorated and fixtures and fittings of very high standard. Bed very comfortable, linen top quality. The glass (sliding) bathroom door annoyed me – maybe a good space saver but it needs to be soundproof. Free wifi signal throughout the hotel was strong and there was a special set up for mac / IPhone. The Lobby bar was effortlessly cool and a good place to still by the fire and pretend to play chess. Breakfast in the Havis Restaurant was good, a very plentiful continental affair with scrambled eggs and bacon too (excellent sea buckthorn jam as well!). A great hotel.

Beautiful and stylish decor, peaceful atmosphere, attention to detail, defenately a luxury break with very good location and helpful staff. After three visits to this hotel (once with my husband, once with a friend and once alone) I am happy to say that Hotel Haven feels just as great every time. This is the best hotel in Helsinki (and have tried quite a few of the other ones).

I liked this hotel immediately: the design, the position, the service...the room !
I stayed here with a colleague of mine for 2 nights last year and we did enjoyed it very much. The breakfast was really very good too...It has 2 restaurants and both of them are really very good...
I suggest this hotel to anybody ... It is not cheap of course but the quality is top!

I'm a Finn and have stayed few times in this hotel, but experienced almost every other hotel in Helsinki as well - on a regular basis. There are many very good hotels in this city.
This hotel's premises are of high quality. Rooms nice, beds excellent, materials top class. Location is good but there are even better located hotels and many on this level.
Breakfast OK, but nothing special.

However... what bothers me is the staff.
Almost on each stay there's been an issue of some kind: room too hot or something like that. The issue has not been too big but what has made it bigger is that each time the staff has been unresponsive. And after each time I've kept distance to this hotel for few months. Then I tried again...
Two last times the issue has been more inconvenient, could be even dangerous for someone else.
I have an allergy on feathers thus I have in my profile always "no feather or down pillows/duvets".
Hotel Haven ignored this during my previous two stays, including this review's last stay.
Both times only in the morning did I realize this as my nose was bleeding and having a headache. These symptoms go away in the afternoon, but the day is spoiled anyway. Bad sleep quality and very tired though should be in a good condition for business meetings.
I mentioned about this at the reception during my chek out.
The staff's reaction was unresponsive.
A young trainee was dealing with me and obviously did not know how to act in this situation.
She just said "I understand". I don't blame her much as she was still training but the two senior workers that where standing beside her froze and did not say a word. I was the only customer there. They heard everything but no reactions what so ever. They even helped her with some computer entry issue during all this.
I realized the situation became unconvenient, though I just only mentioned about this issue.
I then said that this happened also on my previous stay, and it spoiled my sleep. I tried to direct my words towards the senior workers as well.
The trainee said confused "Well... I'm sorry...".
The senior workers tried to look invisible.
Not a single word.

No genuine friendliness in this hotel.

Won't be coming back - any more.