Stayed here because of the reviews. A decent hotel though I wouldn’t call it four star, but for Rovaniemi it probably is. Pretty expensive internet access for your room but free computer usage in the lobby. Decent shower with good water pressure and the zoom bar was a friendly place to hang out after a long day of exploration. I don’t know if I would say this is the must stay place in rovaniemi but I certainly felt that I got a good deal for my money and I would think in the winter at the height of tourist season it’s probably a real blast.

Had I known how much I was going to like th sokos chain of hotels I probably would have booked there but again decent but nothing special.

Hotel Hotel Santa Claus falls well short of what I have come to expect from a four star hotel. Upon arrival there is no porter to take your luggage to your room. We booked a deluxe room to accommodate our two children, as there are no family rooms. The rooms are very small with with two single beds pushed together for the adults and children sleep on the couch. There was not enough cupboard space, and only 5 hangers, when I asked for more hangers the hotel reception told me they cannot give me anymore. I was charged 10 euro for small milk cartons that should have been replaced by the cleaning staff. The children's facility in non existent, and there are no facilities such as indoor swimming pool, jacuzzi or gym. We were forced to take the Christmas special which included three diner buffets. The food was of a poor standard with many of the hot dishes being cold. In general the staff are not friendly or helpful.
I would not recommend this hotel to my friends or family

The hotel is situated in the middle of town which is great but this is no where near 4 star as was rated by First Choice. Bring your own shampoo etc. Our superior room for a family of 4 was small and the beds had no proper matresses but, what looked like a thick douvet. My sons bed consisted of 2 stools put together which was dangerous and the hotel refused to change it so he had to sleep with us. The breakfast was excellent but they did have trailing wires to toasters etc . We chose the hotel for the advertised childrens play area which was non existent. After complaining every day about the lack of it we were told they were building it but by the last day of our trip this was a small office off reception with some loose sheets of paper on a table and a few pens and not much more. Food is totally overpriced with a main course meal at £30 so very expensive if you add starter and wine etc.

We have just returned from a magical holiday to lapland. It's very rare to find a holiday that exceeds expectations, this one did! The hotel is well situated, very comfortable, clean and has one of the best choices for breakfast we have ever seen.

The Lapland holidays are expensive in comparison, however, go with the tour operator and trust their planning of activities - you won't be dissappointed, thank you Thomson!! Nick M & Family.