Absolutely fantastic holiday, virtually faultless- but several things I read on trip advisor from previous visitors was definately helpful, so will try to pass the favour on.
We went with our 2 children aged 6 and 9.
We arrived 21st December, and stayed until the 26th December. Even on the plane the children are catered for (we went First choice and Thompson)- they sang songs, gave out fun packs and had a colouring competition.
On arrival at the airport, as soon as we had collected our luggage, we were met by a waiting representative who asked our names, and told us which coach to get on.
On the coach, we met our first Elf, who played games and sang songs with the children on the coach. We were on Santa coach with Holly Berry elf.
More about the elves later- they were a fab part of the holiday.
The transfer time is around 30 minutes, and en route we stopped at a large warehouse type building where you walk through in about 2 minutes and get all your thermal clothes- boots, socks, gloves, hat, scarf and oversuit- we had red ski things were not needed, so took only several layers- vest, tshirts, long sleeve tops etc and a warm coat to wear en route.
Then onto the hotel where there was a welcome meeting on arrival, then we got the keys to our accomodation.
We paid a little extra to have a cabin, and I can highly recommend this- It had a twin bedroom downstairs, a kitchenette with fridge, cooker, crockery and cutlery, a kettle and microwave.
We took boxes of wine in our luggage (having read on here how expensive the drinks were) and plenty of snacks- crisps, biscuits, plus a couple of pints of uht milk, and also t bags and nice coffee, plus some hot chocolate for the children, and juice.
I also took an empty flask in case we did day trips, and that was quite handy too.
The extra food and drink came in really handy, and meant we didn't need to go to the hotel every time we wanted something.
The cabin also had an open fire with plenty of wood, a lounge, a bathroom with sauna, and upstairs a mezzanine floor with twin beds.
There was underfloor heating, and it never felt cold.
There is also a porch for putting all your wet clothes.
It was nice to get away from the hotel which could feel a bit bonkers sometimes.
So, thats the cabin accomodation. Our cabin was A4 and was about 100m walk to the hotel, but also close to the sledging slope so we could watch the children sledge from the sofa when we had had enough of being outside and the children hadn't (they NEVER had enough of sledging!!)
After unpacking we went to dinner, which was 5-8pm.
Everything was a buffet, and all 4 of us really liked the food- I did hear some moaning from other guests, so here is a sample menu- breakfast was a choice of juices, a choice of around 6 cereals, toast and preserves, cheeses and hams, donuts (!) tea coffee and hot chocolate, and cooked breakfast of frankfurter sausages, bacon, scrambled eggs and baked beans, fruit and yoghurt.
Dinner was soup, hot adult option of meat potato and vegetables, childrens option of chips with something, salads, and a desert, and hot drinks.
At breakfast we made ourselves sandwiches for lunch on the days that lunch wasn't included, and it gave us the freedom to not have long queues on days out, or to eat in the cabin. (We took a tupperware container for this reason)
That evening there was a childrens disco and a quiz which was put on by the 4 first choice team working out of the hotel- 2 were childrens entertainers, 2 were trip organisers and there was always someone around.
There was also a childrens playroom in the hotel, and a room with board games in.
The trips were fantastic- we did husky rides, snowmobiling, and the elf adventure.
Huskys and snowmobiling was around 2 hours long, and you get a warm drink included.
The elf adventure was one of the best days of our holiday- the coach picked us up about 11 am and took about 20 minutes. When we arrived, Mrs. Claus was waiting, and ushered us in to talk about Rudolph and show us pictures of all the reindeer, and spent a lot of time with each child making a craft or decorating biscuits.
Next door there was a craft room where the children could make things for the Christmas trees.
There were lots of Elves walking around, playing guitars and helping the children. Outside, we had snowball fights and made snowmen.
Down a candle lit path there wer a lot more elves, all ready to play with the children, some were playing snow foot, others were helping the to ski or sledge, and there was also quad biking. There was a tent to warm up in with marshmallows and warm berry juice.
Lunch was included in this trip, which we all thought was delicious.
The children had such a great time and were really sad to leave.
Now, a word about the Elves- They were all Finnish youngsters, and there were loads of them, they appeared on all the trips, all in the same outfit so instantly recognisable, all had the same elf story and were totally believable to the children. You get taught a special elf move which you can do to any of the elves and they have to do it back to you. My children were going up to elves at the excursions, the airports, wherever they saw them and the elves all did the move back, the children loved this aspect of their trip.
We managed to hide our childrens stocking presents in one of our suitcases underneath a black bin liner, so they had their stockings full on Christmas morning- but other parents told us they had written to santa asking him to leave their presents at their house for their return.
We made a big point of saying "Thank goodness we've eaten all the food and drink to make room for the presents"
We went to Santa land and Santa Village. The first is indoors and we didn't really like it, so we got a taxi for 10 euros to Santa village and we liked that much more- but other families wished they hadn't gone to santa land at all, so its just personal preference.
What we thought was that Santa land seemed very commercial- it usually costs 28 euros to get in, although it was included in our trip, but then they still wanted you to pay to decorate gingerbread biscuits (which we felt we had done at the elf adventure) and the food and drink was really expensive (thank goodness for flask and sandwhiches) plus it was all underground which I found bit claustrophobic when you only get a couple of hours of daylight!
Santa village is mainly outside with some shops inside. The children had a go at their own snomobiling- from age 3, cost around 20 euros. There was also reindeers, and an ice bar which I think you had to pay to go in, but there was also sledging which the children enjoyed, and crossing the arctic circle.
On Christmas day, there was a gala dinner where the food was served at the table, and each family gets to meet santa individually.
My children had written a letter asking santa if they could visit, and he had replied yes, so I mentioned this to the first choice team, and to the elf on the night, and of course the first thing Santa said when he met them was "Oh good, I see you got my invitation".
It was really special and had a very magical feel to it.
On the last day the coach didnt leave for the airport till about 4.30, so we had quite a long wait at the hotel, but the children played in the snow till the afternoon, and then everyone lounged around the hotel, all the children played together till the coaches came.
My son got very fond of one particular elf, Melody elf, and asked the elf on our coach, Holly Berry, if Melody elf was going to be at the airport. I was discreetly told that he would be there, but not as an elf-he would be in noral clothes. Not wanting to disappoint my son, this kind young Finnish guy instead wrote a little note to my son, handed it over to our elf, Holly Berry, and she gave to to my son without him ever seeing his beloved elf wasn't really an elf.
I thought that this epitomised how nice they all were with the children, going the extra mile to make sure they had a fabulous, and magical experience.
On the plane on the way home, I felt quite emotional that we had had such a magical experience with our children, playing in the snow for hours, playing family games around a roaring fire for hours, the magical experience of being in Lapland with elves and Santa and mountains of snow.
We may well have wonderful holidays in the future, and I hope that we do- but I am not sure we will ever have an experience which is so magical from beginning to end.
Room Tip: I would definately recommend a log cabin.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC