Stayd at this realy nice hotel with my family to attend my moms funeral in a town 4 miles away. My family at this time consists of 3 persons with our 2 year old kid including stephmom.
The rooms are perfect and the view from the room was towards the river and you could see salmon jumping. You can hear the water and have a beutyfull view from balcony. Parkings are outside the hotel and P-house aviable.
This hotel itself looks and feels nice, placed in the near center of Falkenberg.
The town are a very sleepy town and everything closes early so it kind of feels like a ghost town If you not used to it. Anyway I would recomend this hotel accept for the problem we got with service.
The huge failure in service:
As working on my moms funeral I was a 40 minutes drive away from the hotel and my family stayed at the hotel in the evning. My wife called me up stressed and at "wrong" time crying. Her credit card was by mistake with our stephmoter after funeral and out of reach. Suddenly the card registred in Hotel was not "correct" registred my wife was told so nothing could be billed on the room anymore. Our kid was crying and hungry but they refused In any way to help her out, even with registred card and room key and one night alredy spent in hotel. They don´t even give your kid crackers, peanuts and the restaurant wont even help with any kind of food because of this. Now listen to this:
I drove 80 minutes back and forth to give my wife my creditcard and when finaly my stephmom shows up in the evning, THE CARD REGISTRED ON RECEPTION SUDDENLY ARE VALID AND STEPHMOM PUT SODA ON THE ROOM WITHOUT PROBLEMS!
