Just came back from 3 nights at Strandbaden with my mother. The hotel location is just on the beach and this is one of the biggest pluses! I don't think it is called an Elite hotel anymore, but is the same
When we arrived we had some problems locating the reception as that actually looks like a bar, and there were no one there. After realizing that it was probably the right place we stood waiting for some time, tried to call the phone number given (no answer) and finally a sweet young man came and said sorry, of course he did not actually work there, and were unable to help us check in. Finally Mikael came, and with out any apology for leaving the reception for 10 minutes, checked us in, without smiling once... Not a good start. We then came to our room and thought it was ok, we had expected more from a delux room, but it was a nice view of the beach. The bathroom on the other hand was a great disappointment, or rather the shower to be more precise. There was dirt/mold several places and it had obviously not been cleaned properly (ever???), just touching it made it go away, so it would have been an easy task to clean it. I went straight to the reception and told that I would appreciate it cleaned, and the same Mikael that was there when we checked in wrote it down and said he would tell housekeeping. No apology was made. The next day after housekeeping was done, the mold was still there and we had also noticed that the toilet seat was not mounted (which was not a problem for two women, but had there been a man there it would probably cause some frustration). I went back to the reception where there was another person (didn't catch the name) who smilingly told me that he was aware of it. When I said that nothing was done, he looked a bit surprised, but still NO APOLOGY (!!!!). He also promised to have the housekeeping look at it. The next day, nothing was done (surprise... ) and I decided that I would not use any more resources complaining about it. As we checked out I said that, for further guests, they really should do something about the mold, and the receptionist (new one) informed me that, yes she had seen a note with this information. Still no apology, and so I told here that the worst part was that no one seemed to feel bad about it, still she did not apologize and I guess they don't feel any responsibility for the hotel.
The hotel has a very nice restaurant almost on the beach which really make you feel like you are in southern Europe, with palm-trees and white sofas. On every Thursday and Sunday they serve a delicious bbq buffet, that we found by surprise, there where no information about it anywhere, even though this was a really good offering. They also have a restaurant upstairs with a nice balcony where they serve dinner or drinks (we opted for the last) in a nice atmosphere.
My overall rating of the hotel is that it could have been good. We constantly felt that something was missing and that they didn't seem to care too much which impression they left us with. We did have one very sweet waitress called Madelene at the upstairs restaurant, and she made the stay more enjoyable! Also the bed is really good, much better than most hotel beds I've had lately!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
