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BEST WESTERN Hotel Svava – reviews, photos

3.0 of 5
Bangaardsgatan 24, Uppsala 751 44, Sweden
Hotel amenities
BEST WESTERN Hotel Svava
BEST WESTERN Hotel Svava
BEST WESTERN Hotel Svava
BEST WESTERN Hotel Svava
BEST WESTERN Hotel Svava
BEST WESTERN Hotel Svava
Ranked #8 of 17 hotels in Uppsala
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    4
    8
    2
    2
    0
Date Rating
Geneva, Switzerland
Senior Contributor
44 reviews 44 reviews
Reviews in 34 cities Reviews in 34 cities
84 helpful votes 84 helpful votes
“Shabby and overpriced”
2 of 5 stars Reviewed 5 August 2010
1
person found this review helpful

According to booking.com this hotel is a 4 star establishment. No way. I stayed in literally hundreds of 2 star places which were nice (and friendlier). If it would be a 2 star priced 60 EUR, I would not complain but when you pay almost 3 times that and expect some comfort, you are definitely frustrated.

The room is small, toilet basin contains stains of smth black (someone lit a fire there?), everything looks old and not well maintained. Even the sign of the hotel was smashed.

Service was variable. Sometimes friendly, sometimes just plain unprofessional. A couple of examples: I assumed I can get my stuff washed (as they had washing bag in our room and mention of overnight washing) but when I addressed brought the laundry to them, I was told that the laundry man is on vacations and they cannot help me (namely, they told me that it is gonna be ready in 2 days or maybe more). Also, they were not even able to point a laundry (any) which can do it. Since it was a day before departure (to some hiking trip in Norway), we ended up washing it in the sink and flying with our things still wet. Another example: we had to mail smth and asked for directions to a post office. The staff member told that there is no (!) post office in Uppsala, and that's not the way they send post in Sweden (supposedly it can be only picked up). That was, of course, was not accurate (censored), as we found a post office ourselves. In both cases, it was not even polite.

The breakfast was plentful, but I did find the food good. Maybe it was not just for my taste though.

Location is convenient for the train station but otherwise not very nice.

I do not see any reason why you should consider staying in this hotel unless it is priced at 1-2 star hotel prices.

Disclaimer: I haven't been staying in any other hotels in Sweden (and not much in Scandinavia, overall). I know that it is more expensive there but I expected the standards to be high (at least as high as in central western Europe - Germany, France,...).

  • Stayed July 2010, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“I'll be back”
5 of 5 stars Reviewed 15 September 2009
1
person found this review helpful

As the other reviewers have said, the hotel is centrally located to everything. It is very nicely appointed, the breakfast buffet (included) is superb, the dinner buffet (included) is quite good (its meant for more of a "topping off" than a full meal), the room spotless, and although small compared to US Best Westerns, was more than adequate for my daughter and me, and our multiple luggage + many IKEA bags (she moved there for graduate school). The staff was very accommodating, allowing us to extend our stay day by day until my daughter's dorm room was furnished. They also assisted us with several phone inquiries, maps, and suggestions. I agree that I would have preferred to open a window at night --we had a room window overlooking the courtyard--but it was a very small annoyance. When my husband I come back to visit her, we will stay here.

  • Stayed August 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Option in Uppsala”
5 of 5 stars Reviewed 20 August 2009
1
person found this review helpful

We stayed at the Hotel Svava for nearly a week. Our room was large (by European standards) and did not face the inside courtyard, so we did not have the problems opening windows that the previous reviewer mentioned. The rate we paid for the hotel was incredibly reasonable, especially for Scandinavia in August.

The complimentary breakfast was excellent and served until 9:30 (10:30 on the weekend). The free wifi was also great (although you have to get a new password every day). Also, the front desk staff was friendly and helpful with a number of questions that I asked.

Finally, this hotel is right across the street from the main entrance of the train station and within easy walking distance of everything in the center of Uppsala. There is also a coffee shop right across the street.

  • Stayed August 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Capitola, California
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
“Great location!”
4 of 5 stars Reviewed 6 August 2009
1
person found this review helpful

The hotel is very close to the train station and is located in the city centre of Uppsala with walking distance to resturants and pubs/bars. If you come by train this is the best place to stay.
The only negative I have found in this hotel is that the windows facing an in-glassed courtyard, so you can't open the window to get fresh air.

I have always got a good price and when we stayed here in July we learned that the lend you bikes for free. Uppsala is a very nice city to bike around and we really enjoyed this offer.

They offer free Wifi and breakfast buffet is great!

  • Stayed July 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Berlin
Top Contributor
122 reviews 122 reviews
Reviews in 56 cities Reviews in 56 cities
27 helpful votes 27 helpful votes
“einziges hotel in uppsala mit klimaanlage”
4 of 5 stars Reviewed 16 October 2010
Google Translation

Stayed July 2010, travelled on business
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Additional Information about BEST WESTERN Hotel Svava

Bangaardsgatan 24, Uppsala 751 44, Sweden
Price range (per night):* INR6,385 - 14,955

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