Stayed here for two days with my girlfriend. Central heater wasn't working in the room. Reception offered to lend us a portable heater, but had us come down to get it ourselves. Huh? We also noticed small blood stains on our sheets, called reception to let them know, and in response they said "Ok, we'll send someone up to change your sheets" without any remorse or apology. Again, huh? I am trying to figure out if this is Swedish culture or just rude staff.
The bathroom floor was heated which was pretty cool. The breakfast buffet in the morning was amazing - they had traditional swedish pancakes, meatballs, smoked salmon, eggs and bacon, the works - one of the best breakfast buffets I've had (and I'm comparing this to Best Westerns in the US which basically just give you cereal and a muffin).
The hotel is located about a 10 min walk from the nearest metro station (Odenplan) although when we called the hotel in advance, they told us it was only 5 minutes away. It's quite a walk...don't recommend it during the winter months - you'll freeze your butt off, but at least it's good exercise.
They don't have queen beds in the rooms, it's just two full beds joined together, which kind of sucked for us a couple cause, well, you know :)
Room Tip: All rooms are pretty much the same.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 January 2012
Dear Guest
Thank you very much for you kind words about our breakfast – this encourages us to do even better!
I do apologize for, our Front Desk not being able to give you our very best service when offering you a new room.
This hotel is only 4 years old and the heating system works very well. However, when temperature is fluctuating around zero degrees Celsius it is quite common that heating systems sometimes have problems to follow enough fast. For your information we do have rooms with queen size beds upon request.
It is always unfortunate when a hotel stay does not live up to a guest´s expectations. We strive to ensure that each and every guest experience is satisfying.
Once again, I am very sorry for the inconvenience and I do hope to have the pleasure of welcoming you again so that we can give you our very best service.
Sincerely,
Reshi Chibba
Managing Director & Owner
BW Time Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC