Excellent location above the department store PUB, right in the middle of the city centre. We had a room facing the pedestrian street Drottninggatan, so there was no noise from traffic. However, the walls are quite thin and when people are going in and out of neighbouring rooms (closing doors) the walls almost shake. There was also quite a draft from the windows. The breakfast had a large selection, but was very busy and noisy, so be prepared to queue and wait for refillments. The staff in the reception was ok, but they did not offer any extra information (for example, breakfast times, where the room is located) unless asked. The free wifi had quite a poor signal in our room, my phone could only get a proper connection in the hallway outside.
All in all, the stay was ok, but I expected a little more for the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
Dear Jalokivi,
Thank you for taking the time to review your stay with us.
We are of course sad to see that you were not satisfied with your stay in all areas, and we apologize for that. I would appreciate if you could mail me on sunniva.fallan.rod@rica.se so we can find out which room you stayed and make sure the internet connection as well as the ventilation is in order in that room.
We are however happy to hear that you liked the breakfast selection and location of the hotel.
We hope you will give us a second chance sometime in the future. Looking forward to hearing from you, and thank you again for reviewing your stay with us.
Best regards,
Sunniva Fallan Röd
General Manager
Rica Hotel Kungsgatan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
