I booked the hotel on the hotel's website and found what I thought was a reasonable offer. I usually don't stay at the Scandic Hotels but thought that it would be okay since it's a large hotel chain in Sweden. Paid the room in full in advance when I made the booking.

Somehow their payment system over the internet was broken and they kept e-mailing me to get back to them so that the payment would go through, even though I had already paid in full with my VISA when I made the reservation. I had to call them on 3 separate occasions to fix their problem, and give them my credit card details over and over again. Which was exactly the same information submitted to them over the internet. They were rude, snooty and very unhelpful.

They kept forwarding my call because nobody wanted to help - even though it was them who contacted me over and over about the payment. They put me on hold for 20 minutes. I was so upset with their poor service I wanted to cancel but my husband called them and then they admitted that it was THEIR payment system that was faulty.

My husband asked for the name and contact information to the hotel manager, because I wanted to make a complaint and can you believe it - they never got back to us with it!! So they wouldn't even accept our complaint. And this was before I even got to stay at the hotel.

I usually stay at the Elite hotels in Sweden and have stayed at Radisson as well. These are large hotel chains, 4-star or above - I have never ever experienced these kind of problems OR such bad service. I don't mind the Scandic chain, but I will surely never stay at the Scandic Park ever again.

We did try the hotel bar on our first night and it was awful, the bartender kept us waiting for 20 minutes and let everybody else order before us. She also broke glasses while working in the bar.

The hotel clerk was also very rude in person, and not just over the phone.

I thought it was truly embarassing!

General information about the hotel:
Scandic Park is sitauted in the Österman neighbourhood. It's not far away from the subway station and bus stations so it's very easy to get there from the central station.

Stayed in a family suite suitable for 3 people, with a sofa bed and 2 beds put together. The room was nice and rather quiet. The interior design was quite modern. You could tell that the bathroom had been recently renovated but only half of it, meaning that they've put new tiles to cover an older plastic carpet.

The breakfast buffet was good, as it always is at the Scandic chain hotels. Can be a bit tricky to get a table though, if you don't get up at 8 o'clock. There was a que from half past 8 to get a table when I stayed there.