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Adina Apartment Hotels CopenHagen – reviews, photos

4.0 of 5
AmeriKa Plads 7, Copenhagen 2100, Denmark
Hotel amenities
Adina Apartment Hotels CopenHagen
Ranked #8 of 119 hotels in Copenhagen
4.0 of 5 stars 472 Reviews
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472 reviews from our community

What travellers say about this hotel
  • Train station(9)
  • City center(8)
  • Friendly and helpful(6)
  • Swimming pool(6)
  • Cruise ship(5)
  • Very comfortable(4)
  • Little mermaid(4)
  • Min walk(4)
  • Free internet(4)
  • Nice room(3)
Traveller rating
    201
    204
    42
    16
    9
Only show reviews for Family (64) | Couples (113) | Business (33)
Date Rating
Prague, Czech Republic
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Hotel without heating for 3 days !”
1 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

Stayed at the Adina this week for 3 nights. Having stayed there a number of times before with very good experiences I was very disappointed this time. After arrival realized the heating in the room was not working properly. After complaining to front desk twice they send somebody up who advised me that multiple rooms had the same issue. As a solution they put a mobile heater in the room which worked to certain extend but as these are two room apartments it was impossible to heat the room properly. Even the restaurant / bar and in the meeting rooms they had mobile heaters on. The only answer the staff had was that it was embarrassing but nothing about what was the problem and was was done about it. Upon paying they offered breakfast and mini bar charges for free but would rather have had a warm room. On another note the cleaning of the room was also not up to expectations.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask swe1 about Adina Apartment Hotels CopenHagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E Grimsehl, General Manager at Adina Apartment Hotels CopenHagen, responded to this review
29 February 2012
Dear swe1,

We appreciate the time you have a taken to provide us with your comments about your recent stay at our Adina Apartment Hotel. I do apologize for the inconvenience you have experienced and can assure you that we have professionals in the hotel to fix the technical problem which we currently have with heating. Please be so kind and contact me directly (egrimsehl@adina.eu) with more details about housekeeping you were unhappy about.

We would very much like to meet your expectations when you stay with us again.

Kind regards
Eva Grimsehl
General Manager
egrimsehl@adina.eu
phone: +45 8819 3650
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Worst stay of our entire trip......by far!”
1 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

The service and staff attitude here is the worst I have ever witnessed. We should have checked out upon arrival! We were a family of 6, and reserved a 2br and 1br with a requested high floor and close together. They put us on the second floor, and as far apart as you could possibly be! In discussing this with the front desk clerk, she shrugged her shoulders and said nothing I can do. The hotel seems to basically cater to corporate conf / long stay - not tourists. We decided on the hotel based on the pool and we have 2 young children and thought it would be a good break from the site seeing. On our 2nd afternoon, an outside instructor was giving lessons, to kids not staying at the hotel. She got extremely agitated that anyone else was there and kept "shushing" our kids because they were disturbing her lesson. Third day we called a cab, and when we came out to the cab, he already had 22 kroner on the meter. Didn't speak English so I asked the front desk to ask him to reset the meter. They told me that was customary and were rude to me. Next morning hired my own van to take us out of there! Never again, and all readers should think twice or more before staying here......to many other fine hotel to waste you stay here!

Room Tip: Away from the front street........better yet, away from this hotel!
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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E Grimsehl, General Manager at Adina Apartment Hotels CopenHagen, responded to this review
29 February 2012
Dear whovilledc7,

Thank you for the time you have taken to provide us with your comments about your recent stay at our Adina Apartment Hotel. I apologize for the inconvenience you and your family have experienced and have addressed your concerns with our reservation and reception team to make sure that family room requests are met as best as possible in future. I have spoken to the swimming instructor concerned as our guests must always have priority in the pool area. This incident will not happen again. Please accept my apologies that our reception team did not handle the situation with the taxi in an acceptable manner, but unfortunately there is a minimum fee at start of 22 DKK (EUR 2,90).

Please feel free to contact me directly at the hotel if you wish to discuss things further.

With kind regards
Eva Grimsehl
General Manager
Email: egrimsehl@adina.eu
phone: +45 8819 3650
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Dublin
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Nice hotel, but location may not suit everyone”
4 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

A group of six - in our mid 50‘s, we booked three, one bedroom apartments. We chose here, as it seemed to be the best value for the facilities available and suited our requirements. The downside is, that it is a 30 minute walk to the city centre - Radhus Pladsen (Town Hall Square)and Tivoli Gardens, which would not suit every one - we didn‘t mind. However, as other reviewers have pointed out, there is a bus that passes close by the hotel , that would bring you into the city centre, and the Osterport train station is a 10/12 minutes walk from the hotel, from where you can also get transport into the city centre. This station also connects directly to the airport, and if you feel inclined, to Malmo also.
The hotel itself is good - ideal if you want to self cater, given the high cost of eating out in Copenhagen. There is a small Netto food store beside the hotel, and a small bakery about 200 metres from the Netto store.
The rooms, which were very clean and fresh looking, have - kettle, micro wave, cooker, toaster, fridge, all the pots etc that you need for cooking, dish washer, clothes washing machine and drier, iron and ironing board, plenty of storage space, TV in the living room area and one in the bedroom, a radio and CD player, a room safe. Our rooms were cleaned daily and the standard was good. My only complaint about the room, was the sleeping pillows - they are only half size, a bit like a cushion that you would have on an armchair or sofa - I didn‘t find them comfortable. Any of the drinks supplied in the room, are quite expensive - better to buy your own in the Netto store.
Breakfast in the hotel restaurant was expensive, as all meals seem to be in Copenhagen, at 125DKK per person, but the selection was good - juices, cereals, yogurts, cheeses, salad, bacon, sausages, eggs, cold meats, breads, tea, coffee. At weekends, breakfast is served up to 11.00AM, all other days 10.00AM. Be warned though, as soon as 10.00/11.00 AM strikes, everything is cleared immediately.
There is a gym and swimming pool, but I am unable to comment on these, as we did not have any time to avail of them.
We found the staff in all areas of the hotel to be very helpful and courteous at all times. Check out is 11.00AM, but they do provide a luggage holding facility. You can hire bicycles from the hotel at a cost of 125DKK per 24 hours.
A disadvantage of the location is the lack of restaurants in the area. There is one in the hotel itself, we didn’t use it - prices a bit high. Within a 5 minute walk, there is a restaurant called M/S America - expensive for only average food, only a choice of 3 item for the main course on the night we were there, a side order of fries was 45DKK - for about a dozen thick cut, badly overcooked, fries. We got far better value and more enjoyable food at the small Italian take away/diner - Tio Maria, just across from the entrance to the hotel. Don’t be fooled by the outward appearance - it was cheap (for Copenhagen) and cheerful and we had two very enjoyable meals there. Be warned, they close about 10.00PM.
The Little Mermaid is only a 10 minute pleasant walk from the hotel. The National Art Museum(Statens Museum for Kunst) and Rosenborg Castle area a 15 minutes walk, while the Marble Church(Marmorkirken/Frederikskirken) and Amalienborg Castle are about a 25 minutes walk.
I would stay here again, but for those who may want to experience Copenhagen's night life, and to be able to easily stroll back to their hotel, it would not suit - as you would probably need a taxi when returning after your night out.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Adina Copenhagen: Excellent choice”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Following a Baltic cruise in 2011 we elected to stay a few extra days in Copenhagen (where the cruise ended) and picked the Adina Apartment Hotel. Though a bit far from the city center, it was nevertheless walkable to downtown (20-30 minutes) for us. Moreover, it is not far from the railroad station which connects to cities and towns nearby. The hotel was clean, modern,well designed and well serviced. The front desk people were a great help in finding our way around the city and the local environs. One visit recommended was "Louisiana" (not the state) but a fantastic museum/park several train stops and a short walk (you can always take a cab but we elected to walk) from the final stop. This is a "do not miss" place filled with modern art and elegant installations, beautiful landscapes and views (you can see Elsinore Island, sailing, and Sweden from the restaurant in the museum). Back to the hotel: the rooms are large (for Europe) comfortable, and you have the ability to close off the bedroom from the living room, which is great if anyone is a light sleeper. They come with a complete kitchen so this helps reduce costs if you elect to eat in. There are small markets adjacent to the hotel to stock your pantry and several very good restaurants nearby. We very much enjoyed our visit and highly recommend the Adina Copenhagen.

Room Tip: Ask for a room higher up with an outside balcony facing the courtyard.
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  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Ricardo34242 for Copenhagen
Ask Ricardo34242 about Adina Apartment Hotels CopenHagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“A well deserved 4-star review - excellent value and very comfortable”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I thought when we arrived that this was going to be my first 5-star review on Tripadvisor but, from our five-day stay overall, I would give it a high 4.

In terms of value, I thought it was excellent. I wasn't expecting a separate bedroom but we got one, so it was spacious and so well equipped - I've never stayed in a hotel room with it's own washing machine and dryer before! There was also an ironing board and iron, plenty of storage space, a CD player, flatscreen TVs in the living room and bedroom and a fully functioning kitchen (we didn't even realise there was a dishwasher until day 3).

Add to this a pretty yummy breakfast buffet (eggs, bacon, danish pastries, salad and tomatoes, pancakes, cheese, cold meats, cereals, juices and coffee), the small pool (which I had to myself when I swam) and the jacuzzi, and I don't think we could have done better for the price (try getting the equivalent in London or New York for £100 a night).

The only niggles I have - small ones, really - are that it's a bit of a walk from town (not miles, but probably about 20 minutes), and it's not fabulously served by public transport. Then again - there are free bikes! Also, the pillows were a little bit soft for my liking and it would have been useful for the kitchens to be provided with washing up liquid.

Overall, thoroughly recommended! And Copenhagen is a lovely city.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Adina Apartment Hotels CopenHagen

  • Apartment Copenhagen
  • Adina Apartment Copenhagen
  • Copenhagen Adina Apartment Hotel
  • Adina Copenhagen
Address: AmeriKa Plads 7, Copenhagen 2100, Denmark
Price range (per night):* INR8,059 - 20,287

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