Just back from first trip to CPH which was most enjoyable. Booked into this hotel as it was advertised as 5*, choosing an upgrade to the room. The room we were given first was fine - until upon returning from dinner, we realised we were directly above the nightclub on reception level which was on until 2am. 180 beats per minute throbbing through the room. In this room we had lightbulbs out and had to request an iron from reception to go with the board already in the room. So, room change request number 1. Reception did accommodate the request, but wanted to downgrade the room with no offer of compensation. Upon stating that this was unacceptable, we were given another room, but upon arrival it was a much lower spec than what we paid for (and had a light bulb out) . Room change request number 2 (1am) and after throwing a strop, we were given a very nice, very large room away from the nightclub. Over the next 2 nights we had to request replacements for 2 broken lightbulbs and request glasses delivered to the room after housekeeping had removed them all for cleaning. Also the shower had absolutely no pressure (although the bath did).

Now, I will say that this hotel is in a great location, has good facilities, is clean and the staff - although they must have been fed up with us - were always polite, friendly and eager to address my complaints. However - there is no way that a hotel can call itself 5* with so many basic faults.