At first sight , hotel very modern , two towers , close to the airpot but direct metro station from the hotel to the city center .
Upon arrival, room not ready , 3 hours later room still not ready . Reception totally disorganised . As I was complaining , the receptionnist told me " You are lucky to have a room here tonight ... " That is a very nice welcome .
Sky bar wonderful view from the 23rd floor , but avoid for lunch time, portions are very, very little for a high rate .
Rooms make you think you are visiting an Ikea shop , very very minimalists ...
Not the hotel to recommend to anyone coming to Copenhaguen .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
We are sorry that the hotel's check in time being 3pm is not satisfactory in this instance. Generally, when rooms are available early we are pleased to provide early check-ins. However, when the hotel is fully booked the night before it is not possible to provide a room before the previous guest has departed and the room has been cleaned. It does put our receptionists in a difficult situation and under pressure when they are not able to please a guest demand, but we will of course reinforce that they remain professional in their communication. An alternative to guarantee early check in is to book the room from the night prior. This experience on staff service does not reflect the high standards we strive toward, and we thank you for feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC