Copenhagen is an expensive city and the Tivoli hotel and conference centre reflects this. While by North American or British standards, it is not great value for money, it a comfortable conference venue and ticked all of the right boxes for a convention or meeting location.
The Tivoli hotel is about a 10 to 15-minute walk from the Central station – we heard rumours of a shuttle bus, but this was never confirmed. A cab from CPH airport was about 26 UK pounds one-way (all of the taxis take credit cards).
Check-in was reasonably quick and the service was friendly. They very kindly provided late-check out for our party on request. The efficient front-desk was also the first point of contact if you required a cab.
As previous reviewers have stated, the rooms are pretty small but fine for a single traveller. There was a little wear and tear – I spotted stains on both the bed throw and the small couch, (a little surprising for such a new property) but overall, it was clean.
The bed and pillows were very comfortable and I loved the two duvets on the bed. I wish the windows could have opened more than an inch though. While it was bitterly cold during my stay, I found the room rather warm, despite turning off the heating. In fact, the whole hotel and conference centre was quite warm.
The shower was excellent with a very powerful hot-water stream (I was on the 6th floor). The one soap provided was tiny, but there was also combined shampoo/body wash, body lotion and conditioner (I had already brought my own products so I can’t comment on the quality).
The flatscreen TV worked well and I love that Danish and Swedish stations have lots of English-language programming (both new and old). The wake-up calls were reliable and utilised good use of technology through the television. The ring-tone of the in-room telephone made me smile.
Breakfast was very busy and while there was a good variety, food items could have been replenished faster. While the staff were friendly, service was not exactly swift. The lunch buffet provided for our conference was okay, but a little restricted for vegetarians or those who can’t eat fish or seafood.
There is a large shopping mall across the road which includes an excellent supermarket (handy for water, wine, etc) to take back to your room and save a little money. The mall also contains a movie theatre and lots of shops.
The Sticks 'n' Sushi bar on the 12th floor was okay, but of course quite expensive. I didn’t try the food but the drinks were good.
During busy conference periods, the complimentary Wifi can get overloaded. Mobile phone coverage was very limited in the ground floor meeting rooms.
While I would certainly recommend this property if you are hosting a large meeting or conference with a healthy budget, I’m not sure it would be my first choice as a leisure traveller.
Room Tip: The higher-priced rooms are larger.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Dear Traveller,
Thank you for the positive feedback of your stay at Tivoli Hotel & Congress Center.
I am happy to know that you enjoyed the stay here and that our facilities “made you smile”.
The shuttle bus you have heard rumours about, is probably the public bus 11A which stops right in front of the hotel entrance and runs between the hotel and the city center all day (at a fee).
Regarding the service at breakfast and the WiFi connection, I appreciate hearing your opinion, which can help us improving our services in the future.
I hope we will have the pleasure of welcoming you again for a conference in the future.
Kind regards,
Tivoli Hotel & Congress Center
Jakob Ellermann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC