Our expectations were high when we arrived at Villa Provence in the city of Århus, Denmark. Perhaps too high ...
We had booked one of the more extravagant rooms at around 2000 DKK (approx 250 EUR), which is quite expensive for a town like Århus. Anyway, it would have been ok, if our expectations were fulfilled.
"Rude receptionist I"
In their little information map, they claim that they are helpful should you need information about Århus, transportation, etc. During our stay, we needed some information about a local theater a little outside Århus. We asked the guy in the reception (seemed like a "person in charge" or even the owner himself). I asked - politely - like you would ask a person, you don't know for help. He seemed to patronise me, and was rude. His answer was something like "If you don't know it, how do you expect me to know it?". I answered that I wasn't from around Århus, so I was hoping that he, as a local, would know. I ended up finding the information myself.
Dirty bathrobes and "Rude receptionist II"
Later, when we were taking a bath in our beautiful lions feet bath tub, my fiancee found two nice bathrobes in the cabinet. But after putting them on, we realised they weren't clean. Mine had some foundation on it and my fiancee found a used cotton bud in the pocket. - Rather discusting!
The next morning when checking out, we told - the same - guy in the reception about it, and ...... He couldn't care less!!!! I told him I would write a bad review then, but he just looked at me and asked us to pay the bill. Had he just apologised, we would have forgiven it. Actually, now I regrett that we paid.
Had it been a budget hotel at a low price, we wouldn't have bothered, but this is supposed to be a luxury hotel. Well, the suroundings are luxurous and charming, but that's about it.
Ok, one really nice thing I have to add, is that the breakfast was great and tasty, and the waitresses serving it were very professionel. My recommendation to Villa Provence: Make a couple of these great waitresses head of reception and cleaning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC