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Helnan Phonix Hotel – reviews, photos

4.0 of 5
Vesterbro 77, Aalborg 9000, Denmark
Hotel amenities
Helnan Phonix Hotel
Helnan Phonix Hotel
Helnan Phonix Hotel
Helnan Phonix Hotel
Helnan Phonix Hotel
Helnan Phonix Hotel
Ranked #7 of 16 hotels in Aalborg
3.5 of 5 stars 106 Reviews
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106 reviews from our community

    Trip type
Traveller rating
    21
    42
    29
    7
    7
Date Rating
Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
“not good....”
2 of 5 stars Reviewed 11 September 2010

NO tmuch to say about this hotel, very old, tired and worn down.. With a name like Phonix, it can be a little scary, considering the state of the hotel I mean.

Legend has it that the bird of phonix and its nest is burned and reduced to ashes, after which a new young phonix arises.....

Juding from the state of the hotel, and the constant reminder of the legend of the bird of phonix in the hotel colateral, i can only assume that this burn is soon to burn and be reduced to ashes....no way can this hotel represent the newborn bird of phonix.

Indifferent front desk staff, worn down and dirty furniture, beds that have seen better days(about 25 years ago I assume) and a bathroom that is in sore need of a refurbishment, oh when they do refubish the bathroom, hope they clean the drains, it smells horrible.

All in all an experience that will never ever ever be repeated.....plenty of better choices in Aalborg

  • Stayed February 2009, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Oslo
1 review
2 helpful votes 2 helpful votes
“Worst hotel”
1 of 5 stars Reviewed 2 October 2009
2
people found this review helpful

The best thing to say about the hotel is the location.
Heres why I never wolud visit this hotel again:

1) Poor sound isolation. I don´t usually wake up easly, but everytime anyone left their room in the hall the doors slams with a loud bang. You can also hear your neighbours conversation in bed.

2) It´s a party hotel. Ref. the sound isolation, you hear a lot of the guests as they get drunker during the night/early morning.

3) On saterday night it´s karaoke time.

4) The breakfast was crowdy. The food can at it´s best be described as "simple", or just cheap.

5) After a quick shower the bathroom floor was all wet, and the water had no way to go. Had to use all the towels on the floor. The rooms are furnished in late 80-ish, towards early 90-ies style.

  • Stayed September 2009, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Avoid this hotel”
1 of 5 stars Reviewed 3 February 2008

The hotel is old, the rooms are very very very dirty, sheets were stained and in two weeks stay they were never changed...it's a shame. There is a terrible smell when you enter the lobby. All is worn and old. Avoid it

  • Liked — Nothing
  • Disliked — Everything
  • Stayed January 2008, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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UK
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“What to say”
1 of 5 stars Reviewed 29 January 2007
2
people found this review helpful

Hotel is very old fashioned but regretably this does not add any charm. The rooms were dirty as one look at the bed spread quickly showed. There was a nasty smell coming from the bathroom which hit you the minute you entered the door. Overall the hotel needs a drastic make over and the sooner the better.

  • Stayed April 2006, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Guernsey, Channel Islands
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Not a great experience”
2 of 5 stars Reviewed 25 August 2006
4
people found this review helpful

The hotel is very conveniently situated in the heart of beautiful Aalborg and gives a good first impression. However, on entering the lobby initial impressions changed. The lobby was depressingly decorated and there was a heavy smell of stale smoke in the air.

Things did not get much better in our "non-smoking" rooms. The curtains smelt incredibly stale, the shower curtain was covered in hairs and I had a stained towel.

On the plus side, the breakfast was very good.

  • Stayed August 2006
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Helnan Phonix Hotel

  • Hotel Helnan Phonix
Address: Vesterbro 77, Aalborg 9000, Denmark
Price range (per night):* INR7,673 - 11,538

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