This is the first time I decide to sit down and write a review for anything. My stay at Hydra’s Angelica Hotel can be considered as the worst hotel experience of my life. I and my girlfriend booked this 4 star hotel for two nights as she’s working in the hotel business (not the same one) as well and her holidays are very limited. The price was high but the place looked nice hence we chose it. We arrived at Hydra on Wednesday evening, went directly from the port to the hotel room, left our luggage, took the key with us and started looking for a restaurant. Both of us clearly remembered that I had my sunglasses on before we leave the room, and I that I‘d left them on the bed as it was pretty dark by that time. When we got back a few hours later to go to sleep; the sunglasses were not there, or anywhere else in the room. Next day, I informed the reception about the incident. Their attitude was unacceptable as they tried to force me believe that my memory is playing tricks at me. They were completely negative at the possibility of someone being able to break in our room.
On the second and last night of our stay, during the evening, we left the room for a night out, and my girlfriend carefully locked the door twice in front of my eyes, and then she left the key at the reception without thinking how silly this could prove. We were still struggling to believe that my sunglasses were in fact stolen. However we couldn’t imagine what was going to follow. We came back 5 hours later (two hours after midnight) and found our room’s door unlocked. Next day we were checking out, went back to the reception to complain, where we had to face the most unacceptable and arrogant attitude. The reception guy said that he could not do anything for us. Despite he kept on presenting pointless and stupid arguments that he was making up on the same time (e.g. He said they have CCTV installed –Big lie, CCTV was not installed outside our room or even the hallway and balcony) We were really annoyed by what had happened, mostly because this is a 4 star hotel. When you spend such a large part of your salary on their business, and lose a pair of sunglasses that cost a significant amount of money, you at least expect to get an adequate treatment or behavior, both which were absent on every conversation between us and the reception.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC