I had money stolen out of my room, at least 70 euro. I was only 99% sure of this, but after reading that this has happened to previous guests it seems likely that it is a pervasive problem involving hotel staff, specifically the maid. After reporting the theft to the owners I was told, that "because you cannot remember the exact amount of money you had in your wallet, we do not believe you." It was an extremely strange response. The security at the hotel is lax and room keys remain unsupervised at the front desk, while the owners talk outside or work in the office.
The next day the owners reported that the maid had seen me in another group members room. The owners then accused me of having entered another room to steal from a friend of mine. It was humiliating and false, especially fishy in light of having been robbed at their hotel the previous day. The owner yelled in Greek, which I do not speak, and pushed me violently. Obviously, I would have left immediately, but our group was participating in a conference on the island and alternate accommodation would have been difficult to secure. The staff were careful voice these strange accusations to the more senior and important members of our group, in an attempt to discredit me. I believe it was also an attempt to protect their maid from any other theft accusations. I have never experienced any treatment like this in a hotel stay anywhere, and I have traveled extensively in Africa, South/ North America, Australia and Europe.
Another caution, after any rain the outdoor marble staircase becomes extremely slippery. I fell down this late one night. After informing the hotel owners that it would be a good idea to put a grip surface or a sign in Greek/ English of "slippery when wet," I was told that "it was my fault for falling." Someone is going to break and arm or worse and this hotel will face a lawsuit of some sort. I am in my 20's and fit, but someone older struggling with the stairs, which have no handrail, is really going to get hurt. Utterly pathetic response to a legitimate problem!
Other problems were lousy breakfast, spotty wi-fi in the upper rooms (our room #5 had no wi-fi coverage), no laundry service (although after asking several staff one did comply with washing a few items), unclean water (I got pink eye, most likely from the shower water...do not drink the water) and as previously mentioned lax to no security.
Considering I was traveling with a large group and staying for a week the treatment and theft were outrageous and bizarre. Stranger still, at times the staff were eager to please and seemed to forget that they had accosted me days before in broken English and veiled accusations. I refused to speak or look the owners in the face until they would apologize. They never apologized for my fall down the stairs, having my money taken in their hotel or accusing me of accessing another guests room with the intent to steal! So mean spirited and rude. If I wanted to completely have my trip ruined I would have involved the Greek police.
Otherwise, given different more forward thinking ownership and a staff with their eyes on service and not petty theft this could be a very nice hotel for the price. The island is unique and very charming. I tried to spend all of my time and money away from a very shady hotel staff! The October weather was lovely and the towns residents seemed sweet and helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC