When you are staying in such beautiful place as Mesta, and just inside the medieval fortress in a middle-age house restored to the detail, but with all modern commodities, there is no much you can critizise about a hotel. However, there are a few thing that can be done better and I would like to point them out for the owners to provide a first-class service (because the price is not cheap!).
First, the cleaners can do better. Behind the computer table, underneath the beds and some hidden corners in the batroom you have to clean too! As the cleaners forgot to flush, the toilet bowl included a "gift" courtesy of the previous guests, which is unacceptable. Also, hair and some dirt in the bathroom floor as well as some cigarette butts in the patio plants pots somehow blurred the excellent overall impression that we had when we entered in the room. We had been waiting a long 3 hours for checking in and it was about 13h when they announced that the room was ready. When we reached the room they were still cleaning so they were a bit rushed to have the room ready for us which might explain the previously described mess. The second day the beds were made very fast and only supperficially :(
Second, our room had a locker but it couldn't be used because of a couple of "friendly" previous guests who left it closed (thank you). All in all, it is the management duty to check that everything is perfectly ready for a new guest to check in so they should have realized about it and fixed it.
Another thing that can do better is the breakfast. I assume that remote places like Mesta must have a limited offer of products, specially in low season, but some fresh fruit, and a more decent olive oil, as well as a more varied offer would be really appreciated. However, I must say that fresh orange juice at no extra cost was a nice surprise.
We stayed in room 302, a double room with a convertible sofa, a tiny patio with a table and 2 chairs and a full kitchen which is all very convenient if you travel with kids. The room is nicely decorated and has a computer with Internet connection working fine (certainly not the fastest out there but OK), satellite tv with about 400 channels and a hifi system for CDs and DVDs all included in the room fee. The bathroom was very small and the shower had some leak that made the floor to get wet very easily, something really uncomfortable. The staff is very friendly and helpful, the quality of sleep superb -both quality of bed and quiteness of the room- and the surroundings simply a place you must see!
