We spent a week at this hotel in July and we were disappointed by the unacceptable behaviour of the hotel staff including management (Front Desk and F&B Department). This was our 1st trip to Greece and we were very excited until we came to the hotel to check in. We had reservation confirmation though receptionist told us that they had no rooms available and we had to be moved to another hotel. We came to check in with the group and the whole group was given the rooms except for us. So after an hour of arguing the receptionist announced that he found a room! But when we entered the room it turned out to be Single, though we had Double room booked. We asked for the Front Office manager and the manager appeared to be so indifferent that we were really staggered. After an hour of arguing he finally found us a Double room. So we came to the conclusion that they had a room but wanted to save it for someone else.
But what made us really furious was the restaurant staff. When we came for breakfast, we preferred to seat outside. But once we came and the waiter closed the outside door just before our faces and said rudely that we are not allowed to seat outside! When we tried to ask him what that was supposed to mean, he just turned and left. the following attempts to speak with the restaurant manager were even worse. He shouted at us something about the air conditioning which was working inside as the reason for not allowing us to seat outside. Not having listened to me, he just left in a hurry. And this was all happening in a 4-star hotel!!!!! Being hotel workers ourselves we were just shocked to have experienced such a terrible staff behaviour.
Moreover, drinks during the meals are not free of charge, even water!!!, and you have to pay for ice (!!!) 4 dollars! This is ridiculous!
Of course we have to admit that the hotel territory was very big and beautiful and the beach was perfect. But despite the beauty of the resort the hotel workers spoiled our vacation a little bit, so this was our first and last visit to Athos! If you want to have an exciting vacation, never book this hotel!!!!
- Athos Palace Kalithea
- Hotel Athos Palace
- Athos Palace
