This is a very nice property in a perfect location. At first we were thrilled by the size, the decoration and the view of our room. Sadly the service was so bad and the management so unprofessional that it ruined everything.
We had booked 4 nights after recommendation of a friend, although we had to pay a lot more than he did. When we asked for the same price our friend had paid the answer was that “if you book well ahead you have to pay more, if you come without booking then you can pay less”. No need to say that well ahead booking usually means better price not the contrary. Moreover when we arrived the hotel was not fully booked, so we felt very bad about having a reservation with higher price.
Second problem was service. During the days we stayed there the hotel staff was just 3 persons. A lady who was the owner-general manager-receptionist, another person who was helping as receptionist and was the bartender at the same time and a girl responsible for preparing tables and serving breakfast after that cleaning all the rooms and after that preparing tables for dinner. No need to say that you had to wait a lot to find a table for breakfast, wait a lot more for the buffet to be refilled and on top of that the cleaning of the room was inadequate. Totally unacceptable for a 4star hotel!
Finally, an afternoon when we returned to our room we found a letter from the management that informed us that the next evening a wedding reception would take place in the hotel. That means no sleep for the whole night. And definitely the wedding reception was arranged long before our reservation, but nobody bothered to inform us when we were making the decision to book in this hotel. So, that was it. We had enough! We refused to pay such a high price and not be able to relax and get some sleep in our room. Next morning we left the hotel. We had booked 4 nights and only stayed there for 2. Please note that this is the first time in our life that we did that.
- Almyra Hotel Cephalonia
