We stayed here for three nights and were a little worried after reading some bad reviews. I dont think the hotel is four stars but it definately rates as a very good three star hotel.
The rooms and property are very clean, the shuttle into town/airport/port very handy and the ladies on reception are absolute gems who provide great customer service. Much better than the male members of staff- one who worked at the pool ,who told me I would have to go to reception to ask for towels (and after doing this) he received a phone call from them and he then went up to get them- dont see why he didnt go up in the first place. Although in general, the shuttle service was very good, one evening it was running about ten minutes late and then the driver waited another fifteen minutes for a couple of latecomers who kept everyone else waiting on the bus.
The hotel provides a very handy internet lounge (although only one computer out of three was working) and a continental breakfast buffet which featured a good selection of cold items. The rooms are spacious (although not flash) and one annoying element was that the bathroom had a handheld shower with no hook which made showering a bit difficult. There are also a few wires hanging out in the rooms and general areas which should have been tidied up when the hotel was built. Overall, though it is a pleasant place to stay and the good points far outway the bad ones.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC