Structure, furniture and bathroom have been probably never renewed. The Hotel is dirty and the cleanliness wouldn't pass any serious sanitary check: from the breakfast area to the swimming pool. I have also some doubt about safety measure. The owner has a big dirty old dog which wander about all the hotel. I wouldn't suggest this hotel to anyone!

I have to concur with all previous reviews, this hotel should be struck from any list as a viable all inclusive hotel option. The manager is a far cry from any customer service professional and should be dismissed from the establishment altogether. Whilst the location isn't all bad if you're wanting to get away from it all, the way in which the hotel operates ruins the entire experience. My fiancee and I went there on our engagement holiday, opting for the all inclusive and hoping for a realxing break - nowhere near! All inclusive there means a very different thing to what you may already be accustomed to - time and variety limitations!! Food was same every day and not good at all. Swimming pool would not pass a health inspection - especially with the fact that the hotel family's dogs are able to roam freely about the complex, leaving little reminders of their presence as they go! Seeing the puppy in the pool was a big no and when Andreas, the manager, was queried about this, his usual bellowing of, 'I want you out of my hotel!' was an idle glimmer of hope of actually escaping the place. He was rude, impatient and almost had my fiancee and another woman (who was on her honeymoon there after being relocated from a double booking!) in tears. He was very close to physical confrontation with several of the guests on many occassion - it's just a dire place. Ierepetra on the other hand, became a welcome escape from the confines of the Eden Rock. However, the point of going all inclusive means you should not have to leave the complex at all. Incurring cost of taxi fare and meals out was a necessity for simply trying to salvage some enjoyment from the holiday - the Eden Rock is certainly no Eden at all. The manager should be disgusted with himself and consider another line of work, perhaps being a drill instructor or dog trainer! Avoid this place - it is a huge disappointment.

Worst hotel I have ever stayed in! Stayed with my husband and 15 year old son on all inclusive , ha! ha! Could not even get a soft drink after 11 'clock till lunch, or after 10 at night. Pool stank, manager very confrontational, every guest I spoke to in hotel had some kind of run in with him including a German man whos two year old daughter was sick, staff would not allow a cup of tea to be taken to the room for her! Also managers daughter had a small dog which one night pooed near the pool. She tried to clean it up using a broom which just spread dog dirt everywhere. A lady complained in disgust and was shouted at by manager. Absoloutley nothing to do in evening either at hotel or vicinity. One night a freindly England/Germany match was on , all guests at time were English or German, also Spain played Greece. Manager put England game on for guests but changed to Greek game at half time and refused to turn back! Avery unwelcoming hotel, guests made to feel like inconvienience. Dont Go!

my boyfriend and i arrived at this hotel, only to find WE had to start moving furniture from balcony to balcony whilst being hurried along by the manager! The grounds were appaling with broken cement lying around a very smelly sewage smell and a very suspicious looking swimming pool. The staff find it difficult to smile (probably depressed about working in such a crap place) The worst of all was the evenings with absolutly nothing to do, no entertainment was arranged so we had to sit around the dodgy pool drinking but we were only allowed to do this untill 10pm even though we had paid for all inclusive. This place needs serious refubishment even better pulling down!!