Easter 2011 we made holidays in EDEN ROCK hotel in Aghia Fotia, in the near of Ieropetra in Crete. With the experience of living in this hotel for 10 days there are many reasons for us to make advertising for it.
The rooms are in greek style, simple and clean, with a brilliant view to the sea and the mountains. The greek food tasted very fine and Andreas and Maro, the owner of Eden Rock, are very friendly and try to fulfill all wishes of their guests.
The nature at this place is fabulous and people who like to walk find many and wonderful possibilities there. We like to remember our holidays in Eden Rock.

Having read previous Trip Advisor reviews we had low expectations. The hotel was indeed fairly 'basic' and in need of modernisation it felt a little 'tired' . The only other guests were German/Swiss/Austrian. I knew from the outset that it wasn't five star, so I didn't expect it. Our trip was 'made' by the manager and his wife who went out of their way to help us, advise us and engage with us. "The worst of times refers to the problems we had with the holiday company and our transfer to airports - the manager (Andreas) sorted that out, brilliantly!

As a place to sleep, and re-fuel and as a base for the wonderful, non-touristy beaches around it was perfect. I cannot praise the courtesy of the staff highly enough. If a major updating/upgrading were undertaken it would be what the management deserves.

The food was plentiful but not particularly varied and perhaps a better balance between European and traditional Cretan food would have helped - but at least they made the effort. If the facilities and were updated and upgraded (but the management remained the same) I would return very soon.

Structure, furniture and bathroom have been probably never renewed. The Hotel is dirty and the cleanliness wouldn't pass any serious sanitary check: from the breakfast area to the swimming pool. I have also some doubt about safety measure. The owner has a big dirty old dog which wander about all the hotel. I wouldn't suggest this hotel to anyone!

I have to concur with all previous reviews, this hotel should be struck from any list as a viable all inclusive hotel option. The manager is a far cry from any customer service professional and should be dismissed from the establishment altogether. Whilst the location isn't all bad if you're wanting to get away from it all, the way in which the hotel operates ruins the entire experience. My fiancee and I went there on our engagement holiday, opting for the all inclusive and hoping for a realxing break - nowhere near! All inclusive there means a very different thing to what you may already be accustomed to - time and variety limitations!! Food was same every day and not good at all. Swimming pool would not pass a health inspection - especially with the fact that the hotel family's dogs are able to roam freely about the complex, leaving little reminders of their presence as they go! Seeing the puppy in the pool was a big no and when Andreas, the manager, was queried about this, his usual bellowing of, 'I want you out of my hotel!' was an idle glimmer of hope of actually escaping the place. He was rude, impatient and almost had my fiancee and another woman (who was on her honeymoon there after being relocated from a double booking!) in tears. He was very close to physical confrontation with several of the guests on many occassion - it's just a dire place. Ierepetra on the other hand, became a welcome escape from the confines of the Eden Rock. However, the point of going all inclusive means you should not have to leave the complex at all. Incurring cost of taxi fare and meals out was a necessity for simply trying to salvage some enjoyment from the holiday - the Eden Rock is certainly no Eden at all. The manager should be disgusted with himself and consider another line of work, perhaps being a drill instructor or dog trainer! Avoid this place - it is a huge disappointment.