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Kastro Hotel – reviews, photos

3.0 of 5
22 Theotokopoulou, Heraklion, Crete 712 02, Greece
Hotel amenities
Kastro Hotel
Ranked #11 of 65 hotels in Heraklion
4.0 of 5 stars 114 Reviews
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114 reviews from our community

    Trip type
Traveller rating
    33
    55
    19
    5
    2
Date Rating
Castlemaine, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“good and bad”
3 of 5 stars Reviewed 5 January 2012

The staff were very friendly and helpful; we stayed there while the 48 hour strike was on. The reception guy actually phoned Knossos Palace to see if it was open for us; he also told us the private buses were running, otherwise we would have been stuck in Heraklion with nothing to do.The publicity photos created a completely false impression; made the hotel look much better than it was. Room very small. We had to make an appointment to pass each other at the end of the beds. Bathroom very small, toilet hard to get to (had to back in!).

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bigtraveller_10 about Kastro Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heraklion, Greece
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Nice but not perfect”
3 of 5 stars Reviewed 5 January 2012

Έχω μείνει στο "Κάστρο" 3-4 φορές, τις περισσότερες πριν την ανακαίνιση. Έτσι την τελευταία φορά που το επισκέφτηκα με τον άντρα μου περίμενα να δω τις αλλαγές που έβλεπα και στις φωτογραφίες. Δυστυχώς απογοητεύτηκα λιγάκι. Μας έβαλαν πάλι σε δωμάτιο με 3 κρεβάτια (ποιος ο λόγος?), το διπλό κρεβάτι ήταν κολλημένο στον πλάγιο τοίχο ο οποίος είχε φθαρεί λόγω υγρασίας από το μπάνιο. Η ντουζιέρα είχε μούχλα. Πιστεύω ότι το προσωπικό (το οποίο είναι άψογο!) θα μπορούσε να δώσει μεγαλύτερη βαρύτητα σε αυτά, γιατί το ξενοδοχείο έχει προοπτικές να γίνει πολύ καλύτερο!

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mexico City, Mexico
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Good value, delicious breakfast!”
5 of 5 stars Reviewed 5 January 2012

I stayed at the Kastro Hotel for one night in September, together with my husband and I would definitely like to stay there again.

The hotel may not be the most beautiful one in terms of interior design (let's remember it is not a luxurious 5-star resort), but I personally found it pretty, comfortable and clean. It was also very quiet and at the same time conveniently located near all the important spots of the town. The price is very reasonable and it includes great breakfast buffet.

The staff was very helpful and kind. I´m not sure why one of the reviewers complains that ¨they do not like to get involved¨ with the guests. In my opinion, there is nothing more annoying than being bothered all the time with offers of help or advice. When I need anything, I simply ask for it. Perhaps this is why I found staff's behaviour respectful rather than excessively ¨quiet¨.

If you are looking for comfort, good sleep quality, attractive price and great food, Kastro Hotel is THE option.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Justina L about Kastro Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skg
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“good, not great”
4 of 5 stars Reviewed 8 December 2011

not the kind of hotel I would go back to, this hotel is pretty average in general. the staff is quiet, do not like to get involved with guests beside the basis stuff. I am not sure I can recommend it. the room was clean so can't complain about that.

Stayed September 2011, travelled as a couple
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Ask DeniseBradleyThes about Kastro Hotel
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Atlanta
Senior Contributor
33 reviews 33 reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
“Nice stay in Heraklion”
4 of 5 stars Reviewed 19 October 2011
1
person found this review helpful

We stayed at the Kastro Hotel for one night after arriving in Crete. The hotel has been recently remodeled and we had great service. The room and bathroom were moderately sized. The breakfast buffet was great. The hotel is in easy walking distance to the main square and fortress, and is located on a quiet street. A great value and I would definately stay here again.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Kastro Hotel

  • Kastro Hotel Heraklion
Address: 22 Theotokopoulou, Heraklion, Crete 712 02, Greece
Price range (per night):* INR4,013 - 6,966

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