This was by far the worst hotel we stayed in during our Greece trip. We picked this hotel based on the reviews on TA. The reviewers must have stayed in a different hotel because the hotel we stayed in smelled, the room was dated & untidy. The washroom was not clean, the sheets were not clean & the location is noisy. The pillow cases had some sort of ketchup colored marks on them. When we asked for replacement sheets and pillow cases, they had the same issues. The explanation was that 'the laundry company must have mixed up the hotel's laundry with something else'. Are you kidding me?!? We felt yucky just being in the room. We left the room and checked other hotels in the area. There is a nice hotel next door but unfortunately it was booked. A couple of other hotels in the area were booked so we had to come back to this hotel.
It is NOT five minutes from the port. The balcony outside the rooms have no separation. We felt unsafe leaving our windows open.The whole place reeked of cigarette smoke. All in all, it was an absolute nightmare and we didn't rest at all. We could not wait to leave this hotel in the morning. Never again! Do yourself a favor and don't stay at this place.

A great place to stay, very friendly and helpful family run hotel. Idealy placed for walking around the city, 5 mins to the centre or to the port.
Also visit local bar left and left out of the Hotel, great place for food and a drink.

We were looking for a budget hotel/hostel to stay, at the center of Heraklion, for about a week.

Mirabello was the one hotel I found online, with an English language website. Booking was easy.

The hotel is located conveniently within a minute's walk to a SPAR supermarket (our room had a fridge, so we could cater for ourselves well enough), El Greco Park with cafés, seaside / harbour area, and basic (tourist) shopping area; and a five-ten minute walk from museums, bus stations, and larger shopping facilities. It has to be said though that the airport of Heraklion is very close and landing airplanes are definitely creating noise in the entire old-town area.

The owner of the place turned out to be very friendly and helpful, offering efficient tourist advice (marking for us on a map where the museums and bus stops were, and always letting us know whether or not the museums were on strike that day).

We were in a double room with en-suite shower & toilet; however, since our stay was off-season, we could just as well have used the shared bathrooms (we pretty much had the entire floor to ourselves anyway.)
The room was small and not in the best condition, but this was to be expected for the budget price - it was always perfectly made-up / clean though and the appliances (hair dryer, kettle, tv, fridge) were working perfectly. We did not try the air conditioning.
Our room did not have a telephone, but wifi was complimentary so we didn't need one.
We had access to a large balcony as well.

All in all, we enjoyed the stay, and found it perfectly appropriate for the price. I would recommend this for overlay stays, backpackers and city-explorers.

Rooms are clean even if little tiny, rates are good, location near El Greco park. Coffee, tee and kettle in the room. Single rooms have no aircon and have shared bathroom, I stayed in the twin room where the aircon was quiet and efficient. The owners and staff are nice and helpful - good budget option.