I stayed at this hotel during a business trip with several colleagues. We were moved to this hotel from our original location and told that this was an upgrade to five star, luxury hotel. I guess this may have been the case in the past, but this hotel was definitely not of five star quality. There is a fancy brochure, but aside from the lobby it is hard to recognize it as the same hotel.

The room smelt very strongly of cigarette smoke, so much so I asked to be moved to a non-smoking room, but was told that there were none and all rooms were the same. Two of my colleagues also had complaints about the smokiness of the rooms.

The fixtures and fittings are very dated and worn. The bed linen was thin, the bathroom fixtures stained and old; the bed itself was rock hard, as were the pillows. Combined with the smell, it did not make for a relaxing sleep. The room was not particularly clean, the bed linens were marked, the carpet did not look like it had been vacuumed, the light switches were dirty, bins were not emptied daily, nor were glasses changed. The rooms are in serious need of an upgrade, the light panel was not working correctly and one electrical socket was hanging off the wall. There was a safe, but no key.

The shower curtain in the bathroom was non-functional leaving the bathroom floor covered in water after use. There was no fan, so the room steamed up quickly.

Internet cost 14 euro for 24 hours; there was free WIFI in the lobby, but it only worked intermittently.

There was a very small pool, so small that I decided it wasn’t worth the effort.

We ate in the restaurant the first evening, the food was bland, but the wine was good. Breakfast was good with a wide selection of hot and cold items and fresh orange juice.

All in all, I would not return to this hotel. I heard that our original hotel (Lato) was nicer from one of my colleagues.

Beautiful hotel, good location in the center of Heraklion, directly opposite the bus station. And very near the center of Heraklion.
Excellent treatment, all the comfort.
Actually, very comfortable with everything! The proximity of my hotel to where I wanted to go.
The comfort and the treatment given.
In front of the port and bus station.
Excellent!

I stayed at the Hotel for 4 nights as I was visiting friends in Heraklion. The location is great, walking distance to the high street and the marina. Rooms are spacious and clean. The breakfast is superb. parking could be a problem.....nothing new in Heraklion.

Well, I didnt spend much time at this hotel because I booked it only for my arrival and departure day at Creta since I was planning to visit the beautiful Hania.
So I needed a hotel near the bus station and the airport and if possible centrally located so I can spend some hours downtown.So far so good,I had all those,but..
I have booked the room through booking.com and it is a large dissapoinment to see that they provide a room which has nothing in common with reality.The hotel its old fashioned and needs to be refurnised.See the pictures at booking and compare it with those that I took during my stay!
Its a totally different room !When I arrived and show it I was shocked.They promised that on my way back to Heraklion they will offer me a better room.But the only change was that I had a bigger room with sea view (the pictures are from this room)but again the same old furniture not similar with this showing on the internet.I was curious and I ask at the reception if such a room exists and the receptionist said ..well I dont know maybe its the Presintential suite!
Its rediculous!On the web page of the hotel there is a virtual tour showing that a standard room is a very modern well decorated room.Where is that?
Its a pitty that a five star hotel is acting so non-profesional and I am also disapointed with booking.com.