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Candia Maris Resort & Spa Crete – reviews, photos

4.5 of 5
72 Andreas Papandreou Street, Heraklion, Crete 71414, Greece
Hotel amenities
Candia Maris Resort & Spa Crete
Candia Maris Resort & Spa Crete
Candia Maris Resort & Spa Crete
Candia Maris Resort & Spa Crete
Candia Maris Resort & Spa Crete
Candia Maris Resort & Spa Crete
Ranked #4 of 65 hotels in Heraklion
4.5 of 5 stars 212 Reviews
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212 reviews from our community

What travellers say about this hotel
  • Very nice(8)
  • Breakfast buffet(4)
  • Great Hotel(3)
  • Relaxing holiday(3)
  • Estia Restaurant(3)
Traveller rating
    115
    69
    17
    6
    5
Only show reviews for Family (38) | Couples (63) | Business (5)
Date Rating
Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“nice hotel compound but lack of supervision”
3 of 5 stars Reviewed 28 October 2011
2
people found this review helpful

very nice and large resort directly at the shores of the sea with beautiful view. However the cleanliness is not top at all: the floor in our junior suite was not whipped upon arrival, the toilet outside was still full of exctrements (by the way during the whole period of 4 days never cleaned), the water cooker was never cleaned either and the fridge was frozen all over. -
2 of the 3 restaurants had been closed during our stay although they pretended the hotel to be full so we could not get a late check-out. The self service restaurants disposes of a hugh buffet, however on the second night there was 95% same food as the evening before and it was not cheap at al!. So we moved to a local Restaurant just opposite the hotel's parking lot which served really good food at very reasonable price and with a big smile.
Service in general is by far not 5-star: there is only one front desk for this hugh hotel, partly staffed with one person only what made you queue - and this in a 5-star!! Anyhow, there was never a supervisor, a manager or a department head to be seen - same in the restaurant at breakfast, nor on the floors. WIFI does not exist and to use the internet in the business corner to quickly check your mails was charged with USD 5.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask SwissCity about Candia Maris Resort & Spa Crete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina Maniadi, Sales Manager at Candia Maris Resort & Spa Crete, responded to this review
3 November 2011
Dear guest,

Thank you for your comments from your recent stay with us, which we have duly noted and the necessary follow-up has been done, in our constant strive to improve our services.

We are sorry though you did not share your points directly with us during your stay, in order to make your stay more pleasant and eliminate any negative feelings.

Our Management Team is always present and there is also a Daily Duty Manager, whose name is displayed at the Reception Desk for further guest’s issues.

Allow us to highlight that WIFI it is provided in all Lobby areas free of charge and quite a lot of our guests have taken advantage of this service thought-out the season.
We do hope that we will have the chance to welcome you once more in our Resort and deliver our usual genuine hospitality.

Best regards

Marina Maniadi
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Jerusalem
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“a perfect honeymoon”
5 of 5 stars Reviewed 24 October 2011
3
people found this review helpful

We arrived to the hotel at 7 a.m. and they gave us the room 4 hrs early with no extra charge, and not the standard room but also they upgraded it to a suite as a honeymoon present.
the staff were very kind and helpful, they answered every question with a big smile.

The hotel location is perfect, you can just go out of the hotel gate and take a bus to the center of Heraklion with a 1.5 euro ticket with no need for taxis (very expensive).

the food was good.

Mr. & Mrs. Taha

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by NizarSarah for Heraklion
Ask NizarSarah about Candia Maris Resort & Spa Crete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina Maniadi, Sales Manager at Candia Maris Resort & Spa Crete, responded to this review
2 November 2011
Dear guest,

Thank you for posting your review from your stay in our hotel through trip advisor.

We are really pleased that we contibuted in making your honeymoon a memorable one and that you enjoyed this special moment of your life with us.

We hope to have the chance to welcome you once more in our hotel, for your anniversary maybe..

With our best regards

Marina Maniadi
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Bolton, United Kingdom
1 review
1 helpful vote 1 helpful vote
“5 star choice”
5 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

Supported by friendly & helpful staff our stay here was a pleasure. Pools immaculate; short step to the sea.
Buffet meals well cooked, prepared and presented. Rooms offer good space and high standard of cleanliness.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Richard N about Candia Maris Resort & Spa Crete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina Maniadi, Sales Manager at Candia Maris Resort & Spa Crete, responded to this review
2 November 2011
Dear guest,

Thank you for your comments regarding your recent stay with us.

We appreciate your positive feedback and hope to have the chance to welcome you again in our beatiful resort soon.

Best regards

Marina Maniadi
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Jerusalem
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful relaxing holiday resort”
5 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

My friend and I stayed for a week and thoroughly enjoyed the excellent service and food with good variety and quality ,the only criticism being that there is no free drink , even tap water for the evening meal. The staff were very helpful and friendly.
The pools are excellent including the covered pool when the weather was cooler or windy.
This very spacious hotel has an excellent beach location a few kilometres from Heraklion city -15 minutes by bus with tavernas, tour office, rental cars and other shops opposite or very close.
The spa facilities are excellent but expensive and the fitness room very well equipped.
The rooms are a good size with very comfortable beds, large bathroom, plenty of cupboard space,fan and A/C and a very nice balcony with sea views .
Altogether a great experience and highly recommended for a relaxing holiday.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask chanatamari about Candia Maris Resort & Spa Crete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina Maniadi, Sales Manager at Candia Maris Resort & Spa Crete, responded to this review
2 November 2011
Dear guest,

Thank you for your review regarding our hotel through trip advisor and your nice description on our property and the services provided.

We are pleased that you and your friend enjoyed your holidays and had a relaxing experience.

We hope to have the chance to welcome you again in the near future.

Best regards

Marina Maniadi
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Hertfordshire
1 review
2 helpful votes 2 helpful votes
“Perfect relaxing break-great food!”
5 of 5 stars Reviewed 25 September 2011
2
people found this review helpful

My boyfriend and I stayed at the Candia Maris for 10 nights and didnt want leave. All the reception staff are friendly, welcoming and helpful. The room was pefect and all our small requests- e.g ground floor-were done for us. The room was spotless and the maids were great-always so nice coming back into a room at end of the day done so nicely.

After some differing reviews about the food I was a little concerned but the food at Estia- the buffet resturant was fantastic. There was so much choice, internation cusine and Cretan. It was all delicious and staff were happy to accomadate any requests.
Breakfast was just as good-with a large variety of fresh fruit and smoothies-yummy!

The 'reserving' of sun beds happens in every hotel and this one suffered the same- however the pool areas were beautifully maintained with a great pool bar- a littly pricey at 3.20 euro for a coke- but friendly staff. There was also a little shop where you can get a newspaper and snacks.

We will be back next year for 14 nights!

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nicola R about Candia Maris Resort & Spa Crete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina Maniadi, Sales Manager at Candia Maris Resort & Spa Crete, responded to this review
8 October 2011
Dear Mrs. Nicola,

Thank you for taking the time to share your nice comments from your recent stay in Candia Maris Resort & Spa Crete through tripadvisor.

We appreciate your positive comments which have already beed passed to our team members, but most of all we are really pleased that we manage to offer you & your boyfriend nice & memorable holidays.

We definately look forward to welcome you again in our beautiful resort.

Best regards

Marina Maniadi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Candia Maris Resort & Spa Crete

  • Candia Maris
Address: 72 Andreas Papandreou Street, Heraklion, Crete 71414, Greece
Price range (per night):* INR8,750 - 16,440

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Candia Maris Resort & Spa Crete
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