We visited in June and booked the Futura because we could not get an apartment at our first choice in Maleme .

The apartment was a good size and well fitted out.Our main complaint was that we had no kettle and the coffee maker lead did not reach the plug in the kitchen

As soon as we got there we were plagued in our room by mosquitos and we noted that everyone had the same problem.

Many guests were complaining to the management whose only response was that we should pay extra for air conditioning at Eu 5 per night and buy the mosquito plug in repeller in their shop at Eu 8.

I have never suffered so many bites , 40 upwards even after the precautions they advised. Many of the other guests were much more severely bitten and with worse reactions to the bites. These could be clearly seen around the pool.

Laundry was supposed to be changed twice a week but was not changed from Tuesday to Sunday and only after we chased up the management .

Cleaning was poor, the toilet and basin were not cleaned properly until we complained. A quick slop over the floor with a mop was all that the cleaners seemed to do

Another guest was complaining no balcony cleaning was done and they suffered from bird mess on their balcony along with others on the top floor.

On the good side , the Cretan evening was excellent and their barbecue the best I have had in Crete.

The gardens were beautiful and well tended and once problems were brought to the attention of the management then they did sort things out .

Verdict - they need to be much more proactive and aware of the attention to detail in cleaning and sorting out the mosquito problems.

I'd rate it just OK - you can do much better .