Our family spent a week at the Arkadi this summer (2 adults, 1 8 year old boy). The receptionists were so helpful with everything. Very centrally located: across the street from the main tourist area, a few blocks from the bus terminal, a 15 minute walk to the beach. We used this as our home base, while we explored other parts of the island. We also went to the nearby water park 2x, was great for son. The room was good sized, not enormous, but perfectly adequate for the 3 of us. The patio came in handy for drying clothes. Breakfast was exactly what we needed. I agree that the staff were treasures. Free computer w/internet on the mezzanine level was great, too.

Fantastic location with lovely staff. Comfortable, pleasant good size room with view over old town. Staff were absolute treasures, always happy and always helpful. Enjoyable breakfast. Very good value and very pleasant stay.

I spent only one night here before departure from Chania airport back home. I can recommend this hotel not only for one-day Chania sightseeing but also for example for trip to Samaria. It has great location about 200 meters from the bus station (both airport bus and buses to Samaria ant other parts of island) and about 100 meters from the Old Town. Very friendly staff !!!!! I asked for a room in the highest floor and they gave me it. It was rather small but clean with nice new bathroom and spacious terrace with excellent views over the Old Town and even the sea. No noise from the street, I slept well. Maybe noise could be problem in some lower floors rooms facing the square but they have also silent rooms, facing the courtyard. Breakfast was good, even some hot meals like omelettes and sausages. For 54 euro really good value.

After reading the positive reviews from trip advisor we decided to book a few nights in the hotel. Upon arrival the receptionist was very rude and made us wait a long time whilst she was on a personal call. After waiting she was unfriendly and unhelpful. Upon entering our room we found no bath gel, shampoo or any of the sort. There was nothing in the fridge and i suspect it was a former hostel that was never fully refurbished. It is in a good location, however that does not make up for the other poorer qualities.