Hello,
We are a familly with a disabled child. We go in ERIA RESORT every year!
Dear “ruby2Shropshire” we think that your comments are very un-fair!
This hotel is a paradise for us and when we show these comments we thought that we have to write you back...

How do you except to pay the same prices in a luxury hotel with the super market???
Does this happen in your country???
We leave in Greece, and we found all prices in the hotel ERIA RESORT very normal.
As we say in Greece everything depends from the "head"!
That means that the manager is a brilliant person, always smiling and ready to do her best for all the guests! All the staff follows her and they are very friendly and helpful!
The excursion are so well organised and we find the prices reasonable and the most important so accessible! We see every year something new and we realised that Crete is accessible, thanks to the research that Diamanto (the manager) has done!
This hotel gives us the possibility to have really nice and accessible holidays!

Dear Diamanto and the staff, we look forward to seeing you again this summer!
Keep doing great job and offering us wonderful time

We love you!

Avator familly!

First the good points,hotel very clean,people that worked there, hard working kind and courteous,esp Yannis the driver.
Now for the bad,far to expensive,every thing from a bottle of water which cost 30c in the super market, Eria charged 1.50 e to the eye watering charges for a massage.The food was cold and not good.By the middle of the week i d given up trying to find anything i could eat.
Lastly,why do guests have to pay for "entertainment" which they have nt asked for?Beware of this,as if you don t want to pay and you cant get out of the hotel the only place left is your room!
Trips are pushed,again expensive.Avoid the manageress .

Hello to all of you from a very rainy England - I wish we were still in your sunshine.

I wanted to give you some feedback but didn't want to fill in a standard form - and I didn't just want to say "It's a great place"; I wanted to say why. Please feel free to use this feedback in any way you want.

Why is Eria Resort a great place?
Above everything else that is good about Eria are the people. It is they who create the atmosphere; they who provide the services and the information.

Every single member of staff really seemed to care about their guests - and they truly treated us as guests, rather than just paying customers. They were warm and welcoming. They were upbeat and enthusiastic, but in a gentle, thoughtful way - never 'in your face'.

If you wanted to know anything - about the hotel, the resorts, the cities etc., they would take the time to tell you. If they didn't know the answer, they'd find out. If you wanted to arrange something - bike hire, boat trips etc., they'd help.

The excursions that were available didn't come with a hard sell. They were just a well thought out variety of excursions, carefully tailored to the guests' needs, for the guests only (no big coachloads), and presented in a factual way - no pressure to join them.

Also, if there was somewhere different that a guest wanted to go, or a request for a minor variation to an excursion, that was OK too.

The hotel, the rooms and all the facilities where beautifully clean and well looked after. The rooms have everything you could need and are very attractively designed. The pool is brilliant, large enough for able bodied swimmers to get some exercise but designed so non-swimmers and the disabled can enjoy the crystal clear water too (that sounds a bit like a brochure entry but the water was exceptionally clear) - a great benefit in the hot sunshine.

The food was good - it was certainly plentiful, with lots of chance to come again. We liked the flexibility of the timing - it was served punctually at a given time but kept warm and replenished for those who wanted to arrive a bit later. Eating the evening meal, sitting in the warmth and peace by the pool was really relaxing.

Eria Resort is different and it is great. When we were there the guests were quite a varied group - age, nationality and activity. We didn't expect, nor did we want, to do anything other than have a good time on our own but we ended up developing some really nice, casual relationships.

The behaviour of Eria's driver, Yannis, really captures what Eria is like. Having a hire car, we never joined an excursion in the resort's small bus but twice - going to the beach and up to the mountains - Yannis allowed us to follow him, taking great care that we were OK, even when it came to parking. And, when were going home and found ourselves (with wheelchair and too many bags!) at the tail of a very long check-in queue, Yannis, who was waiting for arrivals, spotted us, left what he was doing and took us to the front of the queue where we could be checked-in quickly. His job didn't require him to do that, but he did it.

The owners and managers of Eria Resort have really created something very special.
Thanks
Andy Blanchard

Eria really is unique. After so many hassles and disappointments elsewhere in Euope, this is a welcome change - somewhere where the disabled traveller and carer can relax because nearly everything is designed to make life stress-free. This despite the charging policy for things like hoists - if disability is your market, these things really should be thrown in free, and not at a price clearly intended to generalte extra profit. The location also gets less than top rating; Maleme is a good 15-20 minutes wheelchair push away across a daunting main road and via no, or very rough, pavements.

That's all the gripes. The chief positive, beyond the fact that such a place exists at all, are the cheerful and obliging staff; Diamanto, the manageress, is a bundle of fun and energy, for whom nothing is too much trouble, and the rest of the staff are similarly helpful. The place is scrupulously clean, and the food, though simple, is entirely adequate and plentiful, with a nice sprinkling of local dishes. It's a pity it all has to be served buffet-style, so nothing is ever truly hot and things like fried calamari just aren't possible. (They are excellent and cheap in Maleme, though).

The Greek evening (Cretan dancers, all still in their teens) went very well, with even the most reserved guests getting in the swing . The turs, via Eria's own minibus, are well chosen and worth the cost.

So in total, here's a place where as far as is possible, you can forget your disabilities. It's not perfect, but we'll certainly be going again.