The Eria Resort is purpose built for disabled people and their carers. The hotel is wonderfully barrier-free from the pool (gentle sloped ramp with good handrails and wheelchairs suitable for the pool if needed) to the bedroom suites with walk/wheel-in showers and plenty of grab rails. The view from our balcony was lovely and I would recommend the first floor rooms because of this. The staff were very friendly and unfailingly polite and helpful. We particularly appreciated the help given by Iannis (not sure of spelling!) during the airport transfers - something that can be a bit stressful with a wheelchair.

Breakfasts are great - wonderful greek yoghurt, fruit, cereal, pastries, cheese and fruit as well as cooked food if you want it. It was nice to be able to eat at the hotel if we didn't want to go out, but we enjoyed eating at the many restaurants along the seafront at Maleme. We were glad we had hired an electric scooter as it would have been a long push back from the beach (about 15-20mins walk). We chose to take the quiet road to the beach through the olive groves. This was fine as we had lights on the electric scooter but otherwise a good torch would be advisable. Maleme seafront is ideal for wheelchair users - very flat and you can "wheel" quite a long way. Restaurant staff were keen to make you feel at home and the food was very reasonably priced.

We appreciated the wheelchair accessible outings as we chose not to hire a car. Crete, by its nature, is not very accessible terrain so it was good to be able to get out and about without making the effort ourselves!

It was good to stay at a hotel where you could relax knowing that your disabled partner can be as independent as possible. I thoroughly enjoyed my lazy holiday and we have already booked to go back in 2007.

Very accessible hotel, very friendly staff who went out of their way to help us, lots of very good food.

The resort is a brilliant idea but is let down by its poor food and the price of "extras" -- reminiscent of the "cruet-extra" mentality once associated with Blackpool landladies.

The list of extras includes 3 euros to have breakfast in your room, 4 euros per day for use of the safe and 18 euros to use the jacuzzi. One evening we got a pot of tea for two from the bar. We got one and a half cups each and it cost 5.20 euros.

The evening meal was 8.50 euros the first week and 9.50 the second week. A small bottle of water with it was an extra 1.50 [40 cents from the supermarket].

The Greek theme-night with dancers was an extra 10 euros each on top of the meal. They didn't charge us for it the second week as we could hardly escape it.

The area immediately outside our room was by the pool and bar area. Music was playing from morning till midnight and we could hear everything. Several nights we couldn't sleep due to the sound of people carousing right outside the room. Most mornings it was also the breafast area so we heard the shuffling of tables from 7am.

Access to the village was either via quiet back lanes or the busy main road, which was fine during the day but not a good idea after dark. It wasn't until into our second week that we did in fact discover a restaurant within easy reach for an alternative evening meal. If only we'd found it earlier.

Whilst there were a few cullinary delights, most of the food was mediochre and some of it inedible -- greasy undercooked bacon and old hard-boiled eggs for example. The main problem was that dishes were pre-cooked and then kept warm so nothing was "really hot". One especially awful evening we were given a selection of fresh fruit as compensation but no refund.

The area was great and the staff (with one exception) were all very helpful and agreeable, but most of the delights of the village (such as the local barber who was once a bluecoat at Butlins and the supermarket with delicious ice-cream for one euro) we discovered for ourselves.

The trips out in the hotel's accessible mini-bus were excellent. The only dissapointment was that two were cancelled as no-one else had booked them. They found us an excellent private accessible taxi firm and we did have two wonderful enjoyable trips, but they were quite pricey.

For anyone whose interests are mainly lying around the pool (which had wheelchair access) or wandering down country lanes to the beach, or who can hire a car to get and see the countryside and eat out in the evenings, then this really is a good place to stay.

We managed to enjoy ourselves but were somewhat dissapointed that the hotel didn't quite meet our expectations.

This is a small hotel run specifically for people with disabilities and their carers. The manager and staff are very friendly and helpful. Transfers for the airport and excursions are well organised and led by a kind, careful and thoughtful driver. The hotel is well designed and all areas are fully accessible including the swimming pool. The less good points are that there are too many extra charges for equipment that is essential for many guests eg hoists and shower chairs. The food is variable with too little variety for breakfasts and quite a limited menu at dinner. It is a pity that many more hotels are not fully accessible to people with disabilities so that carers, familes and those with a disability can enjoy the full amenities of a larger hotel and be as fully accepted as any other guest.