We chose the Canea Mare as a home base from which to make day trips from as we celebrated our 25th wedding anniversary because it appeared to be close to Chania and near the sea, shops and restaurants. The sign in front of the hotel says "Luxury Hotel". As we checked in on the first day, we were asked if we wanted air conditioning. We said yes and then were told that it would cost us an additional seven Euros a day. This would be the first "Luxury Hotel" we had ever stayed at that charged extra just to keep us cool. Our room for the next eight nights was spartan to say the least. There was nothing on any of the walls other than a sheet of paper with the "rules" that we were told to obey. No pictures, no artwork of any kind. There was a very small TV up in a corner with several holes in the wall around it where they must have tried to affix it.
There was no shampoo of any kind in the bathroom, just a couple of bars of soap.
The walls in this place are so thin that one morning at 5:00 am I heard the alarm go off in the room next to us. We then heard the people in there talking about their upcoming day for the next 20 or 30 minutes. They were not speaking in loud voices , but the sound resonated through the walls and kept us awake.
Breakfast is served only from 8:30am onwards. As we arose at 7:00am most days we ended up driving 10 minutes up the road to a bakery that was open to get our morning coffee.
The first morning that we were there I left the electrical power activation card in the slot in the wall while we went out in order to keep the room reasonably cool until our return later that day. When we returned later the card was missing. The lady at reception whose name was Kelly told me that I shouldn't leave the card there while we went out. I asked her why she didn't tell me this when we checked in. She replied "live and learn".
They reluctantly gave me a new card and after scolding me for removing it.
Anyway I could go on and on but suffice it to say that It was not a very pleasant experience staying there, especially with attitude of Kelly, who clearly is in the wrong line of work.
The one staff member who was helpful was the older man who seemed to work the night shift most nights. The others could do well by learning a little politeness from him.
This place would be greatly improved if the staff, especially Kelly would treat guests with a little more respect. Having breakfast begin earlier than 8:30am would be useful as well. A few pictures on the walls would be nice, and maybe a little shampoo would be a nice touch. After all, it is a "Luxury Hotel".
In closing I must share with you Kelly's most memorable line. When I asked her about paying extra for air conditioning, she replied, "Its a free world".. What ever that means..
We loved Crete but would never return to this place again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC