Kydon Hotel's staff far exceeds anyone's expectations. Everyone is friendly and speaks outstanding English. The location is perfect to walk anywhere you want to visit. No, it's not on the water...but no problem if you don't mind a little walk down the streets of Chania. Yes, the rooms are outdated and the beds are hard, BUT the room is clean! If you have traveled outside the US the room should suit you just fine. If not, be aware star ratings are not the same outside the US. Keep in mind you are on an island in Greece, not America, so you expectations should be realistic.

1. very polite staff
2. very good breakfast with a wide variety of products
3. old furniture in the rooms (had changed only the carpet)
4. definitely needs renovation in the rooms and baths

All or almost all the points of interest in Chania are within walking distance from the hotel.
Other hotels, rated higher than Kydon in this list, may have a real pitoresque location, but cannot by any means be reached by car.
Beside this, to be noticed: even for a very demanding guest as I am (!), the cleanliness of the hotel, is exemplary.
The receptionists are helpful and polite and speak a good english.
The breakfast is just a litlle bit poor for a 4 stars hotel.

What a miss! they have the best location and a nice building but they do all the things wrong... starting at recoption, they try to act "proffetional" but it comes out simply rude.
the rooms need renovation immediatly!!
very regular brakefast.
This is the only hotel I have seen in Crete where they charge you for internet access..why?
they say they have free parking. when I asked to park my car they asked for the keys and said they will park it for me. only problem is where do I leave the car now??? there is no parking space availble in 500 m radius!
just forget it.