My experience at first with the Cecil Hotel was decent- it was basic but clean and a good location. The first morning, however, I left 200 euros (four 50 euro notes) neatly creased together and tucked away, inside a pouch in a corner of the room. That evening when I returned with my friends, 150 euros was gone. No one else had been in the room except for the maid (assuming no one had broken into the room- but there were plenty of other more expensive valuables, for example a laptop, that were lying around and would have quickly been stolen by a burglar). There was absolutely no explanation for three of the 50 euro notes to somehow become "uncreased" and fall out of the pouch, leaving the last 50- regardless I searched the entire room and all my belongings to find nothing.
I asked the front desk to please inquire about anyone that had been in the room, and to see what the hotel manager could do to help solve the problem. They were initially very reluctant to help me at all- finally when I was able to speak to the maid who claimed that my friends had been in the room the whole time she had cleaned, which was blatantly false according to the two witnesses of my friends. When I confronted this the maid started to scream at me in Greek, which the hotel staff would not translate. They then told me that lockers were available in the lobby, that I shouldn't leave valuables in my hotel room, and this was my mistake in doing so.
I'm a little appalled at this behavior; last time I checked, by paying 60-80 euros per night I'm purchasing, at the very least, a safe place to put my belongings (safe from external theft; theft by any of the hotel staff should be a given, completely out of the question). The disinterest the hotel showed me in investigating the problem and immediate discontinuation of the argument as soon as I had suggested the stolen money was by their staff displayed to me some very shady behavior. It became clear to me that this was a hotel perhaps not intending to rob American student travelers, but completely okay with immediately covering its own back if at all accused of doing so, with no regard to the customer. As soon as I wrote a complaint in the visitors book, the manager ripped the page out. As far as the hotel was concerned, I never existed there; despite the hotel's claim that this had "never happened before," I got the strong feeling I was not the first, or the last, trusting traveler to be taken advantage of.....
