This hotel is a really good adress if you're going to Porto. It is well situated in a nice area of the city (15 minutes walk from the center). Rooms are not too large (the king size bed takes all the place), but they are really cosy and charming! At the 4th floor of the main building, we had a fantastic view on the city from our window! The bathroom was large. There is free wifi. Staff at reception were really helpful.

Really, I don't have anything bad to say about hotel! I would go back there without an hesitation!

Stayed two night last December with my wife. It is a boutique hotel with a very comfortable room and bathroom with all amenities. Breakfast is a must, tons of options and if it is your "piece of resistance" meal as it is to us, you can eat easily during one hour without repeating dishes. Reception and Concierge are very polite and the bar has a nice selection of drinks. Only problem was that there was nothing in the reservation telling that parking was an extra 12 EUR a day. Ok, maybe I missed it, which I doubt, but ok. Just In case, we did a research in parking lots in the region and they were all more expensive than the hotel...

This friendly and stylish hotel provides quiet and comfortable accommodation close to the centre of the historic city of Porto. Many of the rooms face onto an internal garden and consequently are buffered from traffic noise on the main street. The breakfast buffet is very good .The staff were all excellent and spoke very good English. Close to the hotel you can find neighbourhood restaurants and cafes. It is a short walk to the centre of Porto from the hotel. The nearest metro station with a direct service to the airport is about 10 minutes walk away and the hotel staff will advise on travel options.

I don't think that we could have found a better place to stay for our first visit to Porto.

My husband and I had recently planned to visit Porto and had choosen Eurostars Das Artes based on the wonderful service we received at other Eurostars hotels. Due to a family emergency, my husband and I were forced to cancel our booking.

We had originally booked out hotel through hotels.com. When I cancelled online, as I had previously done, I assumed the cancellation would be processed appropriately. However, hotels.com experienced a "glitch" in their system and never communicated my cancellation. When I contacted hotels.com about the cancellation, I was treated terribly. I was refused help and hotels.com refused to acknowledge their error. When I asked for a supervisor, I was told that there were no supervisors and that there was nothing that could be done for me. Additionally, hotels.com had charged me the entire 3 nights stay, even though the hotel's policy for no-shows was one night.

I contacted the hotel and spoke to the manager, Pedro. Pedro was absolutely wonderful. After I explained my situation, he promptly agreed to refund my stay and to communicate that refund to hotels.com. He confirmed that hotels.com should never have charged me for the entire stay. I couldn't have asked for better service! My husband and I fully intend to rebook our trip to Porto and to stay at this hotel. Hotels.com could take a lesson from Pedro - good customer service is good for business.

(As an aside, hotels.com is the agency that must process my refund and has stated that it may be as much as 8 weeks for my refund to process. I will NEVER book through them again.)