We flew into Porto and hired a car to drive up to Galicia in Spain. We booked this hotel for the evening of our arrival in Portugal so that we could travel to Spain the next morning.

Driving up the motorway, following the directions given on the hotel website, we found ourselves at the Service Area with the hotel on the otherside of the carriageway. The bridge linking the two areas was closed for construction, so we had to drive 9km to the next exit, pay a toll and head back another 9km to the hotel.

At the hotel we were advised that we would have to exchange our toll ticket when on departure because our ticket would incur an additional charge after 12 hours.

In the morning we exchanged tickets and drove 1km south to the toll booth where we werewcharged Euro 19.90 !! The reason ? The hotel receptionist had given us the wrong ticket !!!

When we arrived back in UK I complained to Ibis and received the following message in return :

"Thank you for taking the time to tell us about your experience at the Ibis Porto Norte Santo Tirso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
CARLA SANTOS"

Well, thanks Carla... but I am still nearly 20 Euros out of pocket because of a mistake by your staff !

The air conditioning of the room doesn´t works, and I can´t to sleep!! On the reception, they are telling me that... "sometimes it happens"!! Unbeliable!! The room is like a hell, and it´s imposible to sleep!! It´s better to sleep on the car outside!!

Located in a service area as soon as you access the Porto-Braga highway. Not far away from the city but you definitively need a car to get there. The rooms are a bit small and the bathroom not very new but overall everything is very good, the staff is nice, free car park... at an excellent price!. I highly recommend this hotel if you are travelling to Porto.