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HF Tuela Porto – reviews, photos

3.0 of 5
Rua Arq. Marques da Silva, 200, Porto 4150 - 483, Portugal
Hotel amenities
HF Tuela Porto
Ranked #32 of 91 hotels in Porto
4.0 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    21
    39
    12
    3
    1
Date Rating
Rome
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“They stole our deposit - avoid this hotel!”
1 of 5 stars Reviewed 3 September 2011
3
people found this review helpful

When we arrived at Tuela hotel, we were given a room that did not match our online reservation. We booked for an economy double, and we were given a twin room. When we complained at the front desk, a manager of the hotel refused to upgrade us, even if she admitted they had availabilty.

They claimed that we made our booking on a website that was not their partner, and that the advertised room did not actually exist. That was a plain lie, since we booked the room from www.tuelaportohotel.com which is clearly their website.

It was only after threatening to inform the organizers of our conference about the fact, that the manager proposed us a double room at a discounted rate. We agreed, even if we were still not satisfied since we had to pay more than what established at the time of the booking.

But here comes the worst part. When we asked for the final bill, the manager and the receptionists started to calculate the balance speaking in Portoguese. They presented us 3 different estimates in 10 minutes, all wrong! Their final version of the bill did not consider that we already paid 52 euros at the time of the online booking, under the voice "DEPOSIT". We told them so, and their reply was: "The 52€ of deposit were a booking fee, and we shall not subtract them from the bill".

So, they stole our deposit. We complained vehemently, but there was no way to change their position. Obviously at that point we canceled our booking, left the Tuela hotel and found a room in a nearby hotel.

They even told us they were kind to us because they did not force us to pay the cancelation fee. THANK YOU!

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Service
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Ask coccoinomane about HF Tuela Porto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HF Hoteis Fénix, Guest Relations Manager at HF Tuela Porto, responded to this review
16 September 2011
Dear Customer,
Thanks for sharing your opinion with us.
First of all we would like to inform you that our website is www.hfhotels.com and also we do not have the reference "Economy Double".
The only site where we guarantee the double bed, is though our real website, which was not the case.
Also, we would like to inform that we did not take your deposit, because there was no deposit at all. At the reservation moment is asked a credit card, in order to guarantee the reservation, as mentioned in reservation conditions.
The hotel reserves the right to make a pre- authorization in order to verify, if the credit card can really guarantee the first night in case of no show.
However, this is not a charge and it disappears from client extract within 2 weeks at most.
We apologize for all this misunderstanding facts, however, considering the occupancy of hotel, we did our best to provide you a good experience with us.
My best regards,

Marta Martins
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westcoast of Ireland
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Not very central.”
3 of 5 stars Reviewed 1 August 2011

We stayed there in April 2011 for our last 2 nights in Portugal. We had booked in advance because it was simpler to drive to the airport from here than it would have been from the city centre, but if you are in Porto for sight-seeing I would recommend a more centrally located Hotel like the Quality Inn (Praca Da Batalha).

The Tuela is a standard hotel. We had no major complaints. The staff was courteous. Breakfast was ok-ish. Wi-Fi was free, which was welcome because my Vodafone Stick was acting up on the last night. It would not be our first choice, but we could think of staying there again.

  • Stayed April 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Overall a solid choice”
4 of 5 stars Reviewed 5 July 2011

First room I stayed in had a poorly working air conditioner but was generally neat and suitable. Second room was better.

Staff were generally friendly and accommodating. Location was good for the centre of town but near the river is where Porto is at its best.

Food wasn't the best at the hotel but there are some great restaurants and cafes near bye. Free wifi was a very nice bonus.

Overall good value for money and a solid choice if your on a budget.

  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Noord-Brabant
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great hotel, nice rooms”
4 of 5 stars Reviewed 15 May 2011

We stayed for three nights, half board. The rooms were large, bathroom well equipped, beds good. Everything clean. Traffic noise outside was no trouble with the windows closed. Breakfast extensive, dinner was buffet. Main dish fish and meat were alright. Salad was the same every day. Lots of fresh fruit both in the morning and in the evening was great. Staff was mainly friendly and helpful. Only the elevators should be bigger (problem in most hotels). Too small when you come with a group plus suitcases. Takes too much time to get to your rooms then.
Shopping centre around the corner was useful. Open late.

Room Tip: Rooms at the back for open windows.
See more room tips
  • Stayed May 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rehovot, Israel
Top Contributor
50 reviews 50 reviews
Reviews in 32 cities Reviews in 32 cities
11 helpful votes 11 helpful votes
“an inequal quality hotel”
3 of 5 stars Reviewed 1 May 2011

inequal quality of breakfast. 2 days. the second day without eggs, vegetables and yoghourts.
no place for clothes in the bathroom!!

  • Stayed April 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about HF Tuela Porto

  • Hf Tuela Hotel Porto
  • Porto Hf Tuela Hotel
Address: Rua Arq. Marques da Silva, 200, Porto 4150 - 483, Portugal
Price range (per night):* INR2,731 - 4,960

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