We booked a double room with a queen-size bed for a night in Beta Porto Hotel. When we arrived they sent us to a room in the 1st floor. The front desk was simple and the elevator was old but what was the first sign of failure was the 1st floor corridor. It had stains in the floor and was very old and dirty. When we entered the room we were shocked. The furniture was old (not old as a decoration theme but really old and degrading), the draw knobs were broken and inside the drawers, the toilet flush was broken and when we opened the tap water it ran brown and dirty. Not to mention the stains in the carpet and the dirty walls. So, we immediatly went downstairs and complained. The recepcionist apologized and told was that by the end of the afternoon the toilet would be working nicely, but, of course, we told him we didn't want the room by the afternoon, that we wanted it now and we even told him about the other problems. Then, he gave us a twin-bed room, because it was the only one available. At this time I was pissed, but we didn't have anywhere else to stay. The other room they gave us wasn't that bad, but the furniture was in bad shape anyway. The next morning we came down for breakfast. The table towels were very very dirty, but they tried to cover them with sheets of paper. There wasn't that much variety of food and it was always everything empty. We had to ask them to refill almost every item. In the end, I don't mind little, simple rooms if they're clean and confortable but this is not a 4 stars hotel and it's not worth 67euros per night, that's for sure, and it's a broken and filthy hotel!
- Beta Hotel Porto
- Porto Beta Hotel
