I stayed here from 23rd to 27th May 2009 and it felt like an endurance test staying here! The air conditioning didn't work, the shower was broken, the room was dirty even after room cleans each day and the staff were very unhelpful.
I normally stay in hostels when travelling but I decided to 'treat myself' to a 4star hotel.. what I didn't realise is that 4 star by UK standards is not the same across the board. This place was simply awful.
Everything is very dated and in need of repair. The hotel is miles out of town and you need to get a bus in and out (number 600 from Trindad) It's in a dodgy area too which I didn't realise until I got there. One night I didn't get to slepptil the early hours due to cars flying past with their hand stuck to their horns.. they never seemed tolift their handsoff them after acouple of seconds. Apparently there are alot of muggings and petty crime in the area and there is a waste ground right infront of the hotel which doesn't look good. I didn't feel all that safe -and I've travelled alone backpacking alot including in South Africa.
I had a minor run in with the staff at the front desk as I had asked when I booked the room that I have loan of a hairdryer... well they confirmed this at check in and told me it would be delivered to my room that day. I went out to go exploring but by late evening it still wasn't there and I went back down to reception to see where it was. The guyat the desk was very rude and said I had made a mistake and it had been delivered. When Ipushed it and said it hadn't and if I had made a mistake I would bring the extra one back (I'd just come from the room and knew it wasn't there!) He gave me the hairdryer but he implied that I was a liar and that I might be trying to steal one! It was ridiculous.
Another time I asked for a bathrobe and the girl on the desk said "yes there's one behind you, and in your room".. this is an example of non-English speaking staff, The woman on the desk on the way into the indoor pool couldn't even say hello. By the way, if you use the pool you must wear a swimming cap.. and in the absence of owning one (who brings a swimming capon holiday?) I had to ask for one.. to which I got a shower cap!
Just don't stay here, it's awful. The lack of people sitting eating breakfast in the morning by the sombre hotel 'restaurant' staff spoke volumes.
Oh, and if you're vegetarian - good luck finding anywhere which serves vegetarians food! I ended up eating fruit I bought in a supermarket for 3 nights dinner.
- Beta Hotel Porto
- Porto Beta Hotel
