I really have not enjoyed this hotel. It looked worn out and needs renovation. The room was clean, but small and not cozy, looking like those ones from Holliday Inn chain. Customer service is not very good too. They messed up with my workmate reservation (made 4 months in advance) and took forever to solve the problem. I requested non-smoking room and one king size bed and I end-up in a room with two twins and smoking one. There is no great view from any window and the hotel is far way from the touristic hot spots. Last, but not least, in a city known for its amazing food and generous and delicious breakfast, the buffet here really disappoints, full of not fresh and greasy stuff.

We went for the top level suite and what a let down. FIrstly, we were adamant about non-smoking as I have severe allergies and despite non-smoking floors and four emails back and forth we had a smoking room with ashtrays everywhere. They let us try two other rooms all smoking rooms and just as bad. The carpets were worn and the room could use a good update and thorough cleaning. The space online appeared much bigger than in real life
On the plus it was well located, excellent restaurant and large comfortable beds. EVERYTHING was a charge. They said free Wi Fi but it is not in your room. So you need to lug your computer down to the noisy busy bar to use it. You can not even make 800 calls from your room without a charge. They say parking available for about 30 spaces of 218 rooms and then no one to help with your bags. When we got hit with a $15 parking charge (no advised as such) that was the kicker.
The 10th floor view was of deteriorated roof tops and there was puddles of water in the hall. Two elevators with a capacity of 5 people for 218 rooms.
The other hotels in the chain look much more upscale. For a one night business meeting this might be fine but I would think twice before returning.

The friendly and helpful recpetion staff are the best asset of this hotel, though there is no tourist information to speak of available in the lobby. The room was clean and pleasant, but no tea/coffee making facilities and the air-con. didn't work properly, even after maintenance had been. Breakfast was plentiful and varied but the coffee was TERRIBLE - a machine. There were no leisure facilites at all and the only available computer was at a rate of one continuous hour for 5€. There was car-parking (9€ per day) but it was not reservable in advance, so very hit and miss for your arrival day. We emailed the hotel THREE times to ask about car parking before we eventually got a reply.
The hotel is a good 45 minute walk from the centre of Porto. There are buses, but we waited 20 minutes and when a bus arrived, it was full.
I imagine this hotel is OK for business travellers, but not recommended for tourists.

hotel was fine, restaurant v good=clean rooms, well serviced. v helpful staff. would recommend and shall return.